Workplace Experience Lead

What you can expect

This role leads Workplace Operations for our San Jose, CA, office, ensuring it is safe, efficient, compliant, cost-effective, and aligned with business needs. The position manages the end-to-end delivery of workplace programs, operational standards, vendor relationships, and site-specific services to create a high-performing, employee-focused environment.

About the Team

The Workplace Experience Lead oversees exceptional experiences at Zoom's San Jose headquarters. This leadership role integrates strategy, operations, facilities coordination, vendor oversight, and cross-functional collaboration. Responsibilities include maintaining a safe, efficient, and welcoming workplace, ensuring alignment with business needs, and promoting operational excellence and improvement.

Key Responsibilities

• Overseeing daily workplace operations and service delivery, ensuring offices remain safe, functional, and operate effectively across all facilities services, upkeep, and workplace standards.
• Developing and implementing operational processes enhances consistency, scalability, and overall satisfaction among employees within the workplace environment.
• Creating an engaging and inclusive workplace environment through programs, events, and initiatives ensures a seamless experience for employees, visitors, and leadership.
• Gathering and acting on employee input to consistently enhance workplace services, leveraging data and usage patterns to guide informed choices.
• Serving as a reliable workplace partner to local leadership, collaborating with People Experience, Technology, Security, and Real Estate teams to support organizational growth and planning.
• Managing vendor relationships, contracts, and service-level agreements, ensuring timely delivery of services within budget and meeting established quality standards.
• Monitoring workplace budgets, invoices, and purchase orders, identifying opportunities to reduce costs while ensuring a high-quality experience is maintained.
• Supporting office relocations, expansions, renovations, and workplace projects while driving ongoing improvement efforts and establishing operational best practices.

What we’re looking for

• Essential - 8+ years of experience in workplace operations, facilities management, employee experience, hospitality, or office management.
• Essential - Able to work on-site 5 days a week
• Essential - Demonstrate experience overseeing workplace vendors, service providers, and related contracts and service-level agreements. Demonstrate exceptional operational, organizational, and project management abilities to handle multiple priorities at the same time effectively.
• Essential - Demonstrate expertise in building and maintaining effective relationships with employees across all levels, including senior stakeholders and executive leadership.
• Essential - Demonstrate exceptional written and verbal communication skills to lead change management initiatives and share workplace updates efficiently.
• Essential - Manage budgets, operational expenses, and purchase order processes effectively within a corporate environment.
• Non-Essential - Bring experience from a technology company or high-growth setting with over 1,000 employees.
• Non-Essential - Use workplace analytics tools and space utilization platforms to support informed planning decisions effectively.
• Non-Essential - Possess a recognized credential like Certified Facility Manager (CFM), Facility Management Professional (FMP), or an equivalent professional qualification.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.