Contact Center Sales Specialist - Mid-Market

What You Can Expect

About the Team

Responsibilities

• Partner with mid-market Account Executives to identify, qualify, and develop new Contact Center opportunities across your assigned territory
• Lead needs assessments and discovery conversations to uncover customer pain points and align Zoom CX solutions to business outcomes
• Deliver compelling product demos, presentations, and proposals tailored to each customer’s environment
• Guide deals through the full sales cycle using consultative, value-based selling techniques
• Manage and grow existing accounts through proactive outreach, QBRs, and expansion opportunities
• Drive net-new acquisition by prospecting and developing new customer relationships
• Lead and manage complex sales cycles involving multiple stakeholders and competitive environments
• Collaborate with Solutions Engineers and Channel Partners on co-sell strategies
• Maintain accurate pipeline and forecast data in Salesforce; surface trends and risks to leadership proactively
• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions

What We’re Looking For

• This candidate must currently live in Denver, CO. This is a hybrid role, with the expectation to be in the Denver office on Tuesdays and Thursdays.
• 2+ years of experience in Contact Center sales — you know the space and can speak to it credibly
• Proven ability to work in a specialist or overlay sales model, partnering closely with field AEs to drive joint opportunities
• Demonstrated success leading and managing complex sales cycles from discovery to close
• Strong demo and presentation skills — you can translate technical capabilities into clear business value
• Experience leading others with product/services training, demo and sales guides, and learning materials
• Familiarity with CRM tools (Salesforce preferred) for pipeline management and forecasting
• A collaborative, coachable mindset with a drive to compete and close
• Willingness to travel as needed
• Experience with or knowledge of platforms like Zoom Contact Center, ZVA, or comparable CCaaS solutions is required

Compensation

Zone 2 Salary Range or On Target Earnings: $156,500 – $250,400 (Denver is a Zone 2 city.)

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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