Lead Product Manager, Carrier Platform

What you can expect​

Zoom is seeking a Lead Product Manager to spearhead the evolution and expansion of our Carrier Platform. This role is pivotal to unlocking the platform’s potential. You will build scalable frameworks, APIs, and services that enable third-party applications and partners to seamlessly leverage Zoom’s global telecom infrastructure.

The ideal candidate brings deep technical expertise in real-time communications. You also have an experienced sense of business strategy, product vision, and execution.

About the Team

Our team builds the platform powering global voice and carrier connectivity. We collaborate across engineering, operations, and partnerships to deliver impact. We exist to make communication effortless and accessible everywhere.

Responsibilities

• Defining the strategy and roadmap for scalable global voice and carrier services.

• Demonstrate curiosity and experience in using AI to build product

• Collaborating with engineering, operations, and partners to deliver seamless integrations and new capabilities.

• Driving innovation in real-time voice, streaming, and speech technologies to enhance user experiences.

• Building meaningful relationships with carriers and vendors to align on shared product outcomes.

• Using data insights to prioritize initiatives that improve performance and business impact.

What we’re looking for

• Apply deep knowledge of SIP, WebRTC, and real-time media architecture.

• Have experience owning products end-to-end with tight connection to customers and business

• Define and deliver high-availability, low-latency systems at a global scale.

• Collaborate effectively across technical and business teams to drive outcomes.

• Use data and metrics to inform decisions and measure platform success.

• Communicate clearly and influence across diverse stakeholders.

• Bring familiarity with voice recognition, speech analytics, or text-to-speech technologies.

• Hold equivalent practical experience in product management or engineering leadership.

• Have a Bachelor’s degree in Computer Science, Engineering, Business, or a related field.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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