What you can expect

We're looking for a Staff Engineer to lead the architecture, reliability, and evolution of our enterprise collaboration platform. You'll partner on internal APIs, drive Zoom on Zoom (ZoZ) delivery, and own our enterprise mail infrastructure. Success here means solid engineering fundamentals, an automation-first mindset, and a passion for leveraging AI to scale platform operations end-to-end.

About the Team

Join a global infrastructure team automating and scaling enterprise collaboration, partnering across Engineering, DevOps, Product, and IT to simplify operations and enable seamless connectivity.

Responsibilities

• Administering the Zoom Workplace enterprise platform at scale.

• Owning enterprise mail infrastructure across Zoom Mail and Google Workspace, managing routing, security (DMARC, DKIM, SPF, TLS), compliance, and integrations with third-party security platforms.

• Leading end-to-end Zoom on Zoom (ZoZ) program delivery — requirements, dependency mapping, staged rollouts, and operational readiness — with solid project management discipline

• Driving champion AI-driven operations and observability by implementing automation (Python, Go, PowerShell, Terraform).

• Partnering with engineering teams to design, mature, and operationalize internal APIs — bringing a practitioner lens to usability, scalability, and reduced operational toil.

• Identifying operational gaps and advocate for API enhancements, influencing prioritization and validating solutions aligned with enterprise needs.

• Building and maintaining event-driven integrations using APIs and webhooks across enterprise systems (IDPs, ITSM, HR, and monitoring platforms).

• Serving as the primary liaison between product and infrastructure teams, translating product roadmaps into automation and infrastructure readiness plans.

What we’re looking for

• Have 8+ years in Platform Engineering, Collaboration Systems, SRE, or Infrastructure Engineering at enterprise scale.

• Own deep expertise in Zoom platform administration, API/webhook automation, policy governance, and operational management at scale.

• Possess expert-level command of Google Workspace, with particular depth in Gmail — routing, deliverability, DMARC/DKIM/SPF, Admin SDK, and enterprise lifecycle management.

• Hold experience partnering with engineering teams to develop and mature internal APIs — including RESTful design, versioning, and governance for admin tooling or automation platforms.

• Have demonstrated project management capability — you can own complex, multi-team programs and deliver in a fast paced environment.

• Be proficient in Python and/or Go with exposure to (IaC) Terraform

• Have experience with NPI programs, platform integrations, and cloud/collaboration ecosystems (AWS, Azure, GCP, Microsoft 365, Teams, Entra ID), and Okta for identity, SSO, and lifecycle automation.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.