Key Responsibilities

Build Partner Success Enablement Strategy

• Define and own the enablement framework for Partner Success and partner-facing CS motions
• Translate Partner Success strategy into structured learning journeys
• Create role-based learning paths for Partner Success Managers and Partner-led CS teams
• Align enablement with GTM priorities, product roadmap, and partner tiers

Design Learning Content & Playbooks

• Build scalable onboarding programs for new Partner Success Managers
• Create partner-facing training for adoption, renewal, churn prevention, and expansion motions, leveraging Zoom CS training and content

• Develop playbooks for:

  • Onboarding and success planning
  • Adoption and activation
  • Risk identification and churn mitigation
  • Renewals and expansion
• Produce content across formats: LMS courses, live workshops, certifications, guides, toolkits

Enable Product, Tools & Telemetry Mastery

• Own training on Zoom CS tooling (e.g., PARi, health dashboards, AI tooling)
• Build enablement around customer telemetry, health scoring, and usage insights
• Ensure partners and internal teams understand how to operationalize data into action

Partner-Facing Enablement Programs

• Build scalable partner enablement programs aligned to partner maturity levels
• Design certification and accreditation paths for partner CS teams
• Enable partners on Zoom products, success frameworks, and lifecycle motions
• Partner with Partner Marketing and Programs to launch and scale partner learning initiatives

Cross-Functional Alignment

• Translate product launches into Partner Success–ready enablement
• Act as the enablement voice of Partner Success across Zoom

Measure & Optimize Enablement Impact

• Define enablement success metrics tied to:

  • Adoption and activation
  • Renewal and churn
  • Time-to-productivity for new hires and partners
• Analyze performance data and iterate programs continuously
• Gather feedback from Partner Success Managers and partners to improve learning

Performance Metrics

• Time-to-Productivity for new Partner Success Managers
• Partner and PSM certification completion rates
• Adoption of enablement content and tools
• Partner-led adoption and activation rates
• Renewal and churn trends influenced by enablement
• Partner satisfaction with training and readiness

Qualifications

Required

• 5+ years in Enablement, Training, Customer Success, Partner Programs, or Revenue Enablement
• Experience building learning programs for customer-facing or partner-facing teams
• Proven ability to design structured onboarding and continuous learning programs
• Strong instructional design and content development skills
• Experience working cross-functionally with Product, CS, Sales, and Programs
• Strong project management and execution capabilities

Preferred

• Experience with SaaS, collaboration, or UCaaS platforms
• Experience enabling channel partners, resellers, or MSPs
• Familiarity with LMS platforms and enablement tooling
• Background in Customer Success, Partner Success, or GTM roles
• Experience building certification or accreditation programs

Salary Range or On Target Earnings:

Minimum:

$97,600.00

Maximum:

$225,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

03/02/26

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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