Zoom is seeking a strategic and partner-focused Partner Success Manager to drive partner-led customer success outcomes across our ecosystem. In this role, you will work closely with assigned strategic partners to ensure their customers achieve maximum value from Zoom's platform, resulting in high retention, expansion, and adoption rates.

You will be the primary success liaison between Zoom and our partner organizations, enabling them with the tools, training, playbooks, and insights needed to deliver world-class customer experiences at scale.

Key Responsibilities

Drive Partner Onboarding & Success Planning

Establish clear success plans and onboarding pathways for partner delivery of Adoption & Renewal best practices
Collaborate with partner teams to define mutual success criteria and outcomes
Ensure partners are equipped to deliver consistent, high-quality customer experiences from day one

Increase Stickiness Across Partner-Managed Accounts

Monitor usage trends and customer health signals across partner-managed accounts
Drive product activation and engagement through AI tooling and Zoom product-specific lifecycle playbooks
Identify at-risk customers early and enable partners to take proactive action

Support Retention & Expansion Outcomes

Collaborate with partner Customer Success teams to reduce churn and mitigate risks
Develop and implement transferable churn initiatives and knowledge transfer programs to enable partners with scalable retention strategies
Identify and support expansion opportunities within the partner customer base
Provide strategic guidance on upsell, cross-sell, and renewal motions

Enable Partners with Tools, Training & Telemetry

Train partners on Zoom CS tooling (e.g., PARi) and customer health dashboards
Ensure visibility into customer telemetry, usage data, and proactive risk management signals
Deliver ongoing enablement on product updates, best practices, and success frameworks

Align Cross-Functionally for Scalable Growth

Integrate partner teams with Zoom Sales, Renewals, and Global Customer Success organizations
Drive alignment on customer outcomes, messaging, and go-to-market strategy
Advocate for partner needs internally and champion scalable partner success programs

Qualifications

Required

5+ years of experience in Customer Success, Partner Management, or Account Management
Proven track record of driving retention, expansion, and customer adoption outcomes
Experience working with channel partners, resellers, or managed service providers
Strong analytical skills with the ability to interpret customer health data and usage metrics
Excellent communication and relationship-building skills across internal and external stakeholders
Ability to train, coach, and enable partner teams on tools and best practices

Preferred

Experience with SaaS platforms, collaboration tools, or unified communications solutions
Familiarity with Customer Success tools (e.g. Gainsight)
Background in partner enablement, training, or program management
Experience in project management or program coordination

Salary Range or On Target Earnings:

Minimum:

$97,600.00

Maximum:

$225,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

02/28/26

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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