Head of Legal Operations
Zoom
What you can expect
The Head of Legal Operations is responsible for building and running the operational backbone of the Legal department. This role supports the people, services, and operational infrastructure that enable Legal to deliver high-quality, efficient, and scalable support to the business. Working in close partnership with the CLO and legal leaders, the Head of Legal Operations ensures the Legal organization operates with clarity, discipline, and consistency as the company grows.
About the Team
The Legal Operations team works to eliminate friction through automation, tech, and aligned processes. This team supports with Strategic Planning, Knowledge Management & Engagement, Technology Strategy & Process Optimization, Outside Counsel and Vendor Management, Budget & Financial Management, and Leaning & Development.
Responsibilities
Leading and maturing the Legal Operations function, driving excellence across people, processes, systems, and performance metrics.
Supporting and enhancing Legal’s operating model, priorities, and strategic roadmap, ensuring alignment with overall company strategy and business objectives.
Overseeing Legal technology and AI initiatives—including contract lifecycle management (CLM), eBilling, analytics, and workflow automation—improving efficiency, insight, and scalability.
Managing Legal budgeting, forecasting, accruals, and outside counsel engagement, optimizing spend and performance across the legal ecosystem.
Developing and maintaining clear metrics and dashboards for monitoring Legal’s performance, cost, and risk, enabling data-driven decision-making.
Driving operational rigor and change management, fostering adoption of new tools, processes, and best practices across the Legal organization.
Serving as a strategic partner to Legal leadership and cross-functional stakeholders, ensuring Legal’s operations effectively supporting enterprise goals and growth.
What we’re looking for
10+ years of progressive Legal Operations experience, including senior leadership roles driving operational excellence across people, processes, and technology.
A Bachelor’s degree in a related field.
Proven track record of scaling Legal Operations functions within complex, high-growth, and evolving business environments.
Excellent financial management expertise, including budgeting, forecasting, accruals, and outside counsel spend optimization.
Proficiency with Legal systems and technology, such as CLM, eBilling, analytics, and workflow automation tools.
Demonstrated success in vendor management, ensuring performance, efficiency, and value from external partners.
Exceptional stakeholder management and executive communication skills, with the ability to build trust, influence decisions, and drive alignment across functions.
This is a hybrid position which requires on-site work in our San Jose, CA location.
Salary Range or On Target Earnings:
Minimum:
$126,500.00Maximum:
$276,700.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.