What you can expect

You will drive the Zoom Phone hardware device business, owning objectives and KPIs to ensure its success. Your responsibilities include overseeing the development and design of the flagship Zoom Phone Appliance, which runs a native Zoom client. Driving the integration of core Zoom Phone features on all supported third-party IP phones. Additionally, you will cultivate vendor relationships, communicate the Zoom Phone roadmap, and ensure hardware partners meet delivery goals.

About the Team

You'll be joining a small, tight-knit team that's passionate about what we do. We work hard, butt we also value balance and support each other every step of the way. Our team spans multiple time zones, so we rely on clear, concise communication to stay in sync and move forward together. If you excel in a dynamic environment and enjoy collaborating with global talent, this is your ideal team.

Responsibilities

• Defining and prioritizing product features and enhancements to delight customers.

• Translating customer needs into well-defined user stories, business requirements and functional requirements for core management systems and services.

• Owning, defining and grooming product backlogs, working with development and design teams to drive agile delivery.

• Collaborating closely with other product managers, product marketing and multiple cross-functional teams to define and maintain the core management platform roadmap.

• Tracking product KPIs and analyze product usage data to identify trends and reveal requirements that can best enable customer happiness.

• Being the leading expert on your product by evaluating competitors, understanding industry trends, and collaborating closely with key customers and stakeholders.

What we’re looking for

• Hold a Bachelor's in a technical field (Computer Science, Electrical Engineering)

• Have a decade(10) of product management experience driving hardware device centric business lines

• Track record of positive outcomes driving device centric businesses

• Have knowledge and industry experience with existing cloud or premise-based enterprise unified communications platforms is also a great addition.

• Have excellent communication skills across all mediums are essential. Influence. Inspire. Simplify. Tell the Story. Drive decisions with focus and clarity.

• Have experience in driving enterprise SaaS, communication, and collaboration products and technologies

• Have proficiency with best practices in directory and identity management, security credentialing, group policy administration, and experience with Agile processes and driving Agile/Scrum teams.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.