What you can expect

The Trust and Safety Analyst ensures platform integrity by monitoring, analyzing, and addressing risks to maintain a secure and compliant user environment. With an eye for detail, critical thinking skills and resilience in an ever-changing environment, the Trust and Safety Analyst is vital in user safety.

This is a hybrid role Ireland( Cork or Dublin), working as part of a global supportive and tenured team.

Please note that this role involves regular exposure to sensitive and triggering content.

About the Team

Protection and Recovery team is a global team responsible for protecting Zoom's platform and community by identifying and addressing trust and safety issues. We foster a culture of psychological safety and collaboration with a tenured team, ensuring you'll work alongside seasoned professionals dedicated to platform safety.

Responsibilities

• Processing cases, tickets, and reports from assigned investigation queues.

• Reviewing content and user activity using established guidelines.

• Investigating potential policy violations by analyzing behavior and evidence. ( this may also include sensitive and triggering content)

• Documenting decisions and rationale in accordance with procedures.

• Monitoring abuse patterns and emerging trends to inform prevention strategies.

• Suggesting process improvements to enhance investigation workflows.

What we’re looking for

• Demonstrate experience in content moderation, investigations, or policy enforcement.

• Exhibit comfort in high-volume, queue-driven environments with repetitive workflows.

• Maintain solid attention to detail and follow structured guidelines consistently.

• Display clear written and verbal communication and documentation skills.

• Manage time effectively to meet productivity and quality standards.

• Apply sound judgment and critical thinking to real-world scenarios.

• Show the ability to analyze multiple data points and contextual factors.

• Collaborate effectively with teammates and stakeholders to ensure consistent enforcement.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.