As a ZCX Sales Specialist, you’ll accelerate adoption and growth of Zoom Contact Center (CCaaS), Zoom Virtual Agent and Zoom Workforce Engagement Management solutions through Zoom’s partner ecosystem. You’ll collaborate with regional account teams and partners to identify, qualify and close contact center opportunities—helping customers reimagine their customer experience through Zoom’s unified, AI-driven ZCX platform. Acting as a trusted advisor and overlay specialist, you’ll provide strategic deal support, supporting our internal sales teams, partners and customers, to evangelize the value of Zoom ZCX across the market.

About the Team

The Zoom ZCX team is a passionate, high-performing group driving Zoom’s next growth chapter. We combine deep CX industry knowledge with a partner-first mindset to help organisations of all sizes transform their customer engagement. Through collaboration with our internal sales teams, channel partners, product and customer success teams, we deliver innovative, scalable solutions that redefine how businesses connect with their customers. You’ll be joining a dynamic, collaborative team that thrives on innovation, empowerment and shared success.

What we’re looking for

Have 7+ years of enterprise sales experience in Contact Center (CCaaS/PBX/ZCX technology) solutions.
Have proven success in partner-led or overlay sales environments, driving growth through indirect sales models
Have a deep understanding of contact Center, telephony and ZCX technologies including AI, analytics and workforce management
Be skilled in value-based and consultative selling, with experience using frameworks such as MEDDPICC
Have proficiency in forecasting and sales tools like Salesforce, Clari, LinkedIn Sales Navigator and ZoomInfo.
Have excellent communication, presentation and executive engagement skills

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

#LI-Remote

Video Player is loading.

Current Time

Duration

Loaded: 0%

Stream Type LIVE

Remaining Time

1x

Chapters

descriptions off, selected

captions settings, opens captions settings dialog
captions off, selected

Recommended Jobs

ZCX Sales Specialist

Sales

What you can expectAs a ZCX Sales Specialist, you’ll accelerate adoption and growth of Zoom Contact Center (CCaaS), Zoom Virtual Agent and Zoom Workforce Engagement Management solutions through Zoom’s partner ecosystem. You’ll collaborate with reg...

ZCX Sales Specialist

Sales

As a ZCX Sales Specialist, you’ll accelerate adoption and growth of Zoom Contact Center (CCaaS), Zoom Virtual Agent and Zoom Workforce Engagement Management solutions through Zoom’s partner ecosystem. You’ll collaborate with regional account teams...

Executive Assistant

Corporate & Business Services

About the Team We are seeking a highly organized and proactive Executive Assistant to support senior leaders at Zoom. This role helps ensure seamless operations, strong collaboration, and effective execution across the business. The ideal candida...

Account Executive - Federal

Sales

What you can expect We are seeking an experienced Federal Account Executive to develop and manage relationships with federal government agencies and drive revenue growth. Our Federal Account Executives engage with federal institutions of all sizes...

Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact us here.

Apply now

See more open positions at Zoom

Privacy policy Cookie policy