Customer Service

United States

Remote

Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the ZOOM platform you know and love. 💙

Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses.

We do what we do because of our core value of care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment.

Learn more about careers at ZOOM by visiting our careers site: https://careers.zoom.us/home

San Jose, CA, USA

Beijing, China

New York, NY, USA

West Street / River Street, Boston, MA, USA

Zoom

Customer Retention Lead

Emergence Capital is a venture capital firm that invests in early and growth-stage enterprise cloud visionaries.

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Customer Retention Lead