What you can expect

We are seeking a Principal Product Manager to lead platform strategy and execution at Workvivo. This is a senior role focused on shaping the foundations of our extensible platform—APIs, webhooks, integrations, and developer tools—that power scalable, flexible employee experiences. You’ll lead discovery and problem definition across platform capabilities. By defining the architectural vision with engineering, and identify where AI-first thinking can enhance our extensibility, automation, and integration strategies. You’ll work cross-functionally with internal and external stakeholders to create a platform that enables partners and developers to build on Workvivo with confidence. This is a high-impact role with strategic importance to our product evolution, supporting both first-party features and an expanding ecosystem of third-party integrations.

About the Team

Workvivo is an employee experience platform on a mission to help every employee feel connected to their organization, no matter where or how they work. As part of Zoom, we are building a unified, intelligent experience layer that empowers companies to engage and support their people—from headquarters to the frontline. The platform team is core to that vision, ensuring every feature, integration, and experience is powered by a solid and scalable foundation.

Responsibilities

• Owning the vision, strategy, and roadmap for Workvivo’s platform capabilities, including APIs, webhooks, authentication, and extensibility frameworks

• Leading product discovery and problem definition in collaboration with internal teams, enterprise customers, and integration partners.

• Embedding AI-first thinking into the platform roadmap enabling AI agents to interact with third-party systems, surfacing insights from platform usage, and automating routine configuration workflows.

• Partnering with engineering leadership to define scalable platform architecture and ensure reliability, security, and performance.

• Developing a deep understanding of our developer users and driving improvements to documentation, SDKs, tooling, and onboarding.

• Collaborating cross-functionally with Sales, Customer Success, and Support to enable successful partner integrations and ecosystem growth.

• Staying ahead of platform trends, developer ecosystems, and industry standards to shape long-term strategy.

What we’re looking for

• Bring 8+ years of product management experience, including at least 3 years focused on platforms, APIs, or developer tools.

• Demonstrate a track record of success in defining and scaling product platforms or extensibility frameworks at a SaaS company.

• Apply deep expertise in platform architecture, integration patterns, authentication (OAuth, SAML), and developer lifecycle tooling.

• Lead effective discovery and problem framing sessions with both technical and non-technical stakeholders.

• Leverage AI to drive automation, personalization, and data intelligence across platform capabilities.

• Think strategically and communicating effectively through strong written and verbal skills.

• Navigate technical complexity, cross-functional ambiguity, and shifting business priorities with confidence.

• Hold a strong academic background in Computer Science, Engineering, or a related field; an advanced degree is a plus.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.