• Managing direct and indirect renewals from designated Book of Business (BoB) to drive high renewal rates, including proactive customer engagement 120-180 days before renewal dates
• Identifying and mitigate risk by engaging with at-risk customers, facilitating resolution conversations, and invoking executive engagement when appropriate
• Driving revenue retention through upsell/cross-sell opportunities, contract extensions, and complex negotiations to secure multi-year commitments
• Forecasting performance weekly and quarterly, tracking renewal opportunities, churn risks, and upsell potential via revenue operations platforms (Clari) and maintain accurate records in CRM (Salesforce)
• Collaborating cross-functionally with CSMs, Sales, Channel teams, Engineering, Support, and Executives to ensure customer success and influence product roadmap priorities
• Analyzing renewal performance trends, customer health metrics, and lost renewal data to optimize processes and identify growth opportunities
• Developing comprehensive account plans and project strategies while mentoring junior specialists in negotiation tactics and customer engagement best practices

• Have native Japanese skill (mandatory) and Business Fluency in English (nice to have)
• Have 5+ years experience in SaaS/Cloud environment, preferably in sales, customer success or renewals
• Have cross-functional collaboration, negotiation skills, and customer relationship management abilities
• Set expertise in customer retention strategies, including churn forecasting, pipeline management, and health scoring systems
• Have excellent presentation and communication skills with ability to deliver strategic messaging in customer meetings
• Be Detail-oriented, organized, ethical, and self-motivated with a proactive approach to problem-solving
• Have technical proficiency with CRM systems (Salesforce, Clari, Zuora) and expert knowledge of enterprise software licensing models

• 高いリニューアル率を推進するために指定された顧客基盤（BoB）からの直接・間接的なリニューアルを管理し、リニューアル日の120-180日前に積極的な顧客エンゲージメントを行う
• リスクのある顧客と関わり、解決のための会話を促進し、必要に応じて経営陣の関与を求めることでリスクを特定し軽減する
• アップセル/クロスセルの機会、契約延長、複数年契約を確保するための複雑な交渉を通じて収益維持を推進する
• 週次および四半期ごとのパフォーマンスを予測し、収益運用プラットフォーム（Clari）を通じてリニューアルの機会、解約リスク、アップセルの可能性を追跡し、CRM（Salesforce）に正確な記録を維持する
• 顧客の成功を確保し製品ロードマップの優先順位に影響を与えるために、CSM、営業、チャネルチーム、エンジニアリング、サポート、経営陣と機能横断的に協力する
• リニューアルパフォーマンスの傾向、顧客健全性指標、失われたリニューアルデータを分析し、プロセスを最適化し成長機会を特定する
• 包括的なアカウント計画とプロジェクト戦略を開発し、交渉戦術と顧客エンゲージメントのベストプラクティスについてジュニアスペシャリストを指導

• ネイティブレベルの日本語能力（必須）とビジネスレベルの英語力（あれば尚可）を持つ方
• SaaS/クラウド環境で5年以上の経験、できれば営業、カスタマーサクセスまたはリニューアル分野での経験がある方
• 機能横断的なコラボレーション、交渉スキル、顧客関係管理能力を持つ方
• 解約予測、パイプライン管理、健全性スコアリングシステムを含む顧客維持戦略の専門知識を持つ方
• 顧客ミーティングで戦略的メッセージを伝える能力を持つ優れたプレゼンテーションとコミュニケーションスキルを持つ方
• 細部にこだわり、組織的で、倫理的、自己動機付けがあり、問題解決に積極的なアプローチを持つ方
• CRMシステム（Salesforce、Clari、Zuora）の技術的習熟度とエンタープライズソフトウェアライセンスモデルの専門知識を持つ方

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.