• Drive engagement with other stakeholders, such as the Security and the Workplace teams, to scale and improve our IT network service.
• Resolve all network problems.
• Manage the reduction of technical debt within current platforms
• Manage IT network vendors. Purchase and manage IT network hardware and software
• Create policies, standard operating procedures, and use quantitative and qualitative analysis to improve these policies and procedures continuously
• Ensure policies, procedures, and operations comply with the security standards that we are committed to achieving.
• Participate in 3rd party and client IT audits.
• Improve productivity, cost efficiency, asset utilisation, and streamline processes.
• Manage IT network projects from plan to completion
• Manage the overall architecture of the platform landscape and the service-level agreement

• Unquestionable integrity in handling confidential information is required.
• Communications: distil the right info to the right audience, drive changes, etc.
• Analytics: identify and solve problems based on data
• Process management: document and continuous improvement, business impacts, user experience, change management, etc.
• Flexible with and accepting of change
• Deep knowledge of IT network technology, insights and market trends of the technology
• Keep up-to-date on security risks and vulnerabilities of responsible IT tools and options to mitigate them.
• Stay up-to-date on the latest IT technologies and trends. Propose new solutions that can benefit us.

• Bachelor's degree in Computer Science, Engineering, or MIS or equivalent work experience
• 10 years or more of experience in IT or a similar technology field.
• Extensive experience and proven track record in building, scaling, supporting, and improving enterprise network systems and services
• Entrepreneurial mindset and results-driven. Thrives in a fast-paced start-up environment
• Demonstrates integrity, good judgment, and ability to act as a trusted advisor with the most senior levels in an organisation.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.