UCaaS Advisor: Sales Retention & Growth Lead
Zoom
We are seeking a dynamic and experienced UCaaS Adoption & Retention Lead to drive growth and adoption of Zoom Phone.
Key Responsibilities:
Develop and execute strategic campaigns to drive Zoom Phone adoption within accounts.
Create and implement competitive displacement strategies to replace incumbent UCaaS solutions with Zoom Phone
Partner with Account Executives to identify opportunities, develop account strategies, and drive complex sales cycles
Design and execute targeted outreach campaigns to generate conversations and opportunities
Provide product expertise and competitive positioning throughout the sales cycle
Conduct technical and business value demonstrations highlighting Zoom Phone's advantages
Navigate complex stakeholder environments to secure buy-in for migration to Zoom Phone
Track and report on adoption metrics, pipeline development, and competitive displacement success
Collaborate with Customer Success teams to ensure smooth implementation and adoption
Qualifications:
Proven experience in UCaaS (Unified Communications as a Service) sales, preferably with direct Zoom Phone or competitive product experience
Strong hunting skills with demonstrated success in new business development and competitive displacement
Experience designing and executing multi-touch sales campaigns and strategic plays
Ability to manage complex and competitive sales cycles with multiple stakeholders
Excellent collaboration skills, particularly in working with Account Executives in an overlay specialist capacity
Strong technical aptitude with the ability to articulate the business value of UCaaS solutions
Experience with sales methodologies and CRM systems
Outstanding communication and presentation skills
Self-motivated with excellent organizational and time management abilities
Bachelor's degree or equivalent experience
What You'll Bring:
Deep understanding of the UCaaS competitive landscape and value propositions
Proven track record of displacing incumbent communications solutions
Experience working in a specialist overlay sales model
Strategic approach to account planning and opportunity development
Ability to build strong relationships with Account Executives and customers
Results-oriented mindset with focus on driving measurable adoption metrics
Why This Role Matters:
As the UCaaS Retention Lead, you will directly impact both customer satisfaction and revenue growth. Your work will directly benefit Account Executives creating a win-win scenario for our customers, our sales team, and Zoom's business objectives. You'll play a crucial role in maximizing the value of our existing customer relationships while helping organizations modernize their communications infrastructure with Zoom Phone.
Salary Range or On Target Earnings:
Minimum:
$174.500,00Maximum:
$389.400,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.