What you can expect

As a Zoom CX Strategic Accounts Business Development Manager, you'll generate pipeline and drive growth across Top 10-20 target prospects and strategic CX customers in your region. This includes existing Zoom accounts without CX penetration and net-new organizations.
You'll combine prospecting and outreach with strategic go-to-market execution. You'll work across Zoom's partner ecosystem, CX marketing, and sales teams to accelerate pipeline creation and sales velocity for Zoom's CX solutions.
This role requires exceptional communication skills, persistence, and strong prospect qualification abilities.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

What we’re looking for

• Have experience in SaaS, contact centre, AI-driven, or customer experience solutions.
• Have the proven ability to prospect, generate pipeline, and accelerate deals across both new and existing accounts.
• Have a good track record of working with partners to deliver joint Go-to-Market initiatives.
• Have excellent communication skills with a consultative, customer-first approach.
• Have a passion for customer experience, AI, and building lasting business relationships.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.