What you can expect

As a Developer Advocate, you will lead customer application development using Zoom API/SDK, guiding IT requirements leveraging Zoom tools. You will design next-gen communication solutions with our customers and oversee solution design and implementation. The ideal candidate will have a strong ability to build and maintain relationships with customers, internal teams, and occasionally external partners, ensuring successful outcomes for all business stakeholders.

About the Team

The Premier Developer Support (PDS) team provides high-level support and consultation to our customers with Premier Developer Support services. The Premier Developer Support team is part of the Escalation Engineering team. The team will work with the large cross-section of PDS customers including independent software vendors, EDU, healthcare and private sector. The PDS team may also work on customer-requested app migrations since these cases will likely require involvement with our Legal Developer Operations teams.

What we’re looking for

• Have a Bachelor's in Computer Science, Engineering, or related field, or equivalent experience

• Bring at least 5 years of experience in software engineering, solution architecture, or developer advocacy

• Build strong relationships with customers and demonstrate excellent verbal and written communication skills

• Have a solid background in full-stack web development, with proven expertise in delivering high-quality user interfaces across platforms

• Demonstrate proficiency with modern frontend technologies such as Node.js, React, Vue.js, JavaScript (ES6+), TypeScript, and CSS3.

• Show a solid understanding of the web technology stack, including TCP/IP, HTTP, HTML/CSS, JavaScript, and RESTful APIs

• Demonstrate domain expertise in Contact Center, SaaS, API/SDK, and ISV partnership models

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.