As the Customer Adoption Planning Lead, you will turn high-level strategy and product launches into clear, actionable, and measurable go-to-market programs that drive adoption, retention, and revenue growth. This role is perfect for someone who thrives at the intersection of program management, enablement, and GTM execution.

Responsibilities:

• Translate business strategy and product roadmap priorities into clear GTM execution plans for Sales, CS, and partner teams

• Track program performance and pivot as needed to maximize adoption and revenue impact

• Partner with Sales Enablement and CS leadership to ensure field teams are trained and equipped for new initiatives and product features

• Ensure feedback loops from Sales and CS are built into program iterations

• Track post-launch adoption and deliver reports on business impact

• Drive consensus on priorities, timelines, and resource allocation for GTM initiatives

• The successful person will be comfortable in navigating ambiguous situations, which will equip them to foresee challenges and opportunities.

Requirements:

• 10+ years of work experience in a senior role leading CS, Channel or sales programs

• Experience in UCaaS/CCaaS industry

• Self-starter with the ability to work in a dynamic and fast-paced environment

• A hands-on strategic leader willing to lead by doing

• Strong organizational and time management skills; ability to multi-task & prioritize

• Proven ability to drive transformational change, scale

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.