Monitoring DevOps Engineer

What you can expect

As a ZPZCX DevOps monitoring engineer at Zoom, you will be responsible for building, deploying and supporting the monitoring infrastructure and tools. These tools + infrastructure help maintain health and desired uptime for critical Zoom products like Zoom Phone, Contact Center and other communication products. Experience in leading Teams/ Mentoring is essential. Hands on Development or Architecture experience is required for this role.

About the Team

Engineering operations are the driving force behind the seamless functionality and continuous availability that define the platform's unparalleled user experience. The team monitors communication infrastructure that runs ZoomPhone, Zoom Contact Center and other Zoom communications products. By employing robust operational and monitoring strategies, they guarantee the stability and security of Zoom's infrastructure, allowing millions of users worldwide to connect effortlessly.

What we’re looking for

• Hold a Bachelor’s degree in Computer Science, Data Science, or a related field.

• 7+ years of work experience as an monitoring and devOps engineer.

• Have Proficiency in GIT, Kubernetes and Docker,

• Have SaaS product Deployment hands on experience using tools like ArgoCD, Jenkins, Helm Charts.

• Experience administrating open-source (Prometheus, Grafana, etc) and vendor monitoring tools (Pingdom, Pagerduty, etc)

• 3+ years of hands-on experience of managing Zoom and Microsoft 365 platforms

• Experience in Linux/Bash, Terraform, Ansible and Python/ Perl

• Experience with AWS services like CloudWatch, Lambda, S3, EC2, DynamoDB etc.Have knowledge of SQL, MongoDB, Athena, Elastic Search.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.