What you can expect

The Field and Partner Solutions Engineering Manager - Japan is an exciting and rewarding position. We are looking for a dynamic leader who possesses extensive experience leading pre-sales engineering teams in Software as a Service (SaaS) vendors, with a significant emphasis on Unified Collaboration as a Service (UCaaS) and Contact Centre as a Services (CCaaS)

This Leadership role will be responsible for serving as the business partner to the Head of Japan, as well the Japan Sales and Channel Leadership, and tasked with contributing to strategic planning, headcount growth, coverage models and business strategy.

We need a self-driven leader who can support the Japan Solutions Engineering team in overcoming obstacles and focusing on priorities. This role is based in Tokyo, Japan and reports to the Head of Solutions Engineering - Japan and Asia Pacific based in Australia.

About the Team

The Zoom solutions engineering team is a dynamic force driving the company's success.

With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

What we’re looking for

• 8+ years experience in the Unified Collaborations industry

• 5+ years leading a technical pre-sales direct and channels organization

• Have strong business acumen, presentation skills, and executive presence

• Have fluent Business Japanese & English (This role is based in Tokyo)

• Understand partner’s business and how Zoom services can enhance their value proposition

• Have industry competitive knowledge including solution, technology and product offerings from Microsoft, RingCentral, 8x8, Nice, Cisco Systems and other vendors

• Be self-motivated, organized, and a strategic thinker with the ability to break down ambiguous/complex problems and deliver a cohesive recommendation.

• Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent

職務内容

フィールド＆パートナーソリューションエンジニアリングマネージャー（日本）は、エキサイティングでやりがいのあるポジションです。Unified Collaboration as a Service (UCaaS)とContact Centre as a Services (CCaaS)に重点を置きSoftware as a Service (SaaS)ベンダーのプリセールスエンジニアリングチームを率いた豊富な経験を持つダイナミックなリーダーを求めています。

このリーダーシップ職は、Head of Japan、日本のSalesおよびChannelリーダーシップのビジネス・パートナーとしての役割を担い、戦略立案、人員増強、カバレッジ・モデル、ビジネス戦略に貢献することを任務とします。

日本のソリューション・エンジニアリングチームをサポートし、障害を乗り越え、優先事項に集中できる自己主導型のリーダーを必要としています。この職務は東京を拠点とし、オーストラリアにいるHead of Solutions Engineering - Japan and Asia Pacificへレポートいただきます。

チームについて

Zoomソリューションエンジニアリングチームは、会社の成功を牽引するダイナミックな組織です。

あらゆる分野のクライアントに最先端のコミュニケーションソリューションを提供することに重点を置き、世界中のクライアントと情熱的に取り組んでいます。戦略的パートナーシップとお客様中心のアプローチを通じて、Zoomのグローバルなプレゼンスを拡大し、企業がバーチャルコラボレーションの可能性を最大限に活用できるようにする上で、極めて重要な役割を担っています。

求めるスキル/ご経験

• 8年以上のユニファイドコラボレーション業界での経験

• 5年以上のプリセールス直販およびチャネル組織の技術リーダー経験

• 高いビジネス洞察力、プレゼンテーションスキル、エグゼクティブとしての存在感

• 流暢な日本語と英語でのビジネスができる方（このポジションは東京勤務です）

• パートナーのビジネスを理解し、Zoomのサービスがどのようにパートナーのバリュープロポジションを強化できるかを理解していること

• Microsoft、RingCentral、8x8、Nice、Cisco Systems、その他のベンダーが提供するソリューション、テクノロジー、製品などに関する知識

• 自発的で、組織的かつ戦略的な思考を持ち、曖昧で複雑な問題を分解し、まとまりのある提案を行うスキルとご経験

• 理学士(BS)/工学学士(BE)または同等の学位

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.