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PX Enablement, Process & Operations Leads



San Jose, CA, USA
Posted on Thursday, June 20, 2024

Job Description:

Support or lead the definition, scoping, chartering efforts for PX business process analysis/design projects related to process improvement initiatives assuring optimal business and functional delivery of the strategic delivery framework. Provide process and business consultation services which include research, analysis facilitation, process modeling, and business process improvement techniques to propose and implement business and system solutions that meet strategic objectives. Provide and support periodic reporting to leadership on assigned project activities. Establish and maintain strong working relationships across business unit/area level of management continuing to promote and continually broaden the level of business knowledge and the impact of quality/process improvement projects and programs. Participate in planning sessions with business owners to improve business processes and to prioritize and drive process re-engineering initiatives including process ownership and governance. Participate and support business case development process to identify change execution impacts to people, process, and technology solutions to achieve business objectives. Participate and support the Change Execution Process assuring resource alignment/impacts are aligned with the process governance model. Drive comprehensive business process standards, analysis and measurement to assigned projects including the definition of business process modeling standards for assigned projects and evolve Zoom’s Business Process Management Nomenclature standards. Collaborate with release planning and implementation functions across varying divisions and business platforms. Ensure all changes to processes are reflected in the repository of process documentation. Access and analyze processes, data points, and controls to determine sub-optimal performance, communicate findings clearly and effectively and make recommendations for improvement. Identify root causes of problems and demonstrate the ability to develop and make recommendations for solutions to mitigate root cause.

Minimum Education & Experience Requirements:

Requires a Bachelor’s degree in Business Administration, Economics, or a foreign-degree equivalent. Must have 5 years of experience in job offered or related occupation. Must have 5 years of post-baccalaureate work experience in Business Strategy & Operations consulting experience delivering complex projects for C-Suite executive stakeholders at companies with more than $1B in annual revenue; performing process improvement, strategic planning and design, business transformations, M&A integration planning, executive stakeholder management, change management, business analysis and business case development, and program / project management for enterprise-wide projects for companies with more than $1B in annual revenue; and telecommunications, business technology, and consumer products industries experience. Must have 2 years of post-baccalaureate work experience in managing small to medium projects across multifunctional teams spanning business and technology; process improvement, op model, and organizational design in Human Resources; and expert level analytical and communication experience leveraging Google Workspace or MS Microsoft Office Suite. Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S.

Company Name: Zoom Video Communications, Inc.


Salary Range or On Target Earnings:





In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Good news – this job posting is more like a marathon, not a sprint, so it could be available for a while! We're on the lookout for awesome folks to join Zoom in various similar roles. No need to rush, just hit us up whenever you're ready to apply. We're always keeping an eye out for amazing talent!