What you can expect

The Field and Partner Solutions Engineering Manager - Australia and New Zealand (ANZ) is an exciting and rewarding position. We are looking for a dynamic leader who possesses extensive experience leading pre-sales engineering teams in Software as a Service (SaaS) vendors, with a significant emphasis on Unified Collaboration as a Service (UCaaS) and Contact Centre as a Services (CCaaS)

This Leadership role will be responsible for serving as the business partner to the Head of ANZ, as well the ANZ Sales and Channel Leadership, and tasked with contributing to strategic planning, headcount growth, coverage models and business strategy.

The ideal candidate will be a self-driven experienced leader who can work with the ANZ Solutions Engineering team to remove obstacles and allow them to focus on their priorities.

(This role can be based in Sydney or Melbourne)

About the Team

The Zoom solutions engineering team is a dynamic force driving the company's success.

With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Oversee and lead ANZ Field and Partner Solutions Engineering team

• Set and execute the technical ANZ pre-sales direct and channels / partner strategy

• Drive the Zoom vision, including in-person presentations at key customer and partner facing events.

• Build business plans with ANZ sales, channel, customer success and marketing cross-functional partners

• Define and Implement zoom partner technical enablement and demand generation events

• Coach and mentor both experienced and and early in career (EIC) team members

• Handle business, technical, personnel and customer escalations

What we’re looking for

• 8+ years experience in the Unified Collaborations industry

• 3+ years leading a technical pre-sales direct and channels organisation

• Strong business acumen, presentation skills, and executive presence

• Understand partner’s business and how Zoom services can enhance their value proposition

• Industry competitive knowledge including solution, technology and product offerings from Microsoft, RingCentral, 8x8, Nice, Cisco Systems and other vendors

• Be self-motivated, organised, and a strategic thinker with the ability to break down ambiguous/complex problems and deliver a cohesive recommendation.

• Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.