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Principal Engineer



Software Engineering
San Jose, CA, USA
Posted on Friday, April 26, 2024

What you can expect

The Zoom DevOps organization is responsible for the end to end external user experience of Zoom.

About the Team

In this role, you will work as a Principal Engineer reporting to the Head of DevOps to drive long-term improvements to Zoom’s production ecosystem.


  • Establishing technical SRE best practices in concert with other senior leaders.

  • Collaborating with Zoom product leadership to address strategic availability, cost, and latency goals.

  • Developing technical requirements for infrastructure, services, and vendors.

  • Developing and driving technical convergence in production relevant areas, such as monitoring, deployment, failover, and database technology.

  • Guiding and mentoring senior engineers across Zoom through scalable methods, such as establishing design review forums and targeted training. Additionally, addressing complex technical issues that may affect Zoom, offering in-depth analysis, leadership, and recommendations to the executive team.

  • Reviewing and approving new product initiatives, addressing reliability, failover, design, cost, and capacity requirements.

What we’re looking for

  • Possess a Bachelor’s degree in Computer Science, Mathematics, Statistics or Engineering.

  • Demonstrate 15+ years of tech industry experience, with over 5 years in senior DevOps or SRE leadership roles.

  • Proficient in monitoring, deployment, data integrity, troubleshooting, and software development.

  • Experience could include acting in a senior technical leadership or management role with influence over hundreds of engineers.

  • Have a solid foundation of experience successfully leading and influencing multiple products and/or components with independent maturities, risk tolerances, and design choices.

  • Demonstrate technical knowledge of large scale product/system design, including client, server, storage, load balancing, distributed systems, and security. Ideal candidates have delivered on projects that span operational, architectural, and software implementation concerns.

  • Be proficient in leadership capabilities to drive projects beyond organizational boundaries, ideally influencing large organizational initiatives in a structured manner. Experience motivating others.

Salary Range or On Target Earnings:





At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:


In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.