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Sr. Site Reliability Engineer



Software Engineering
San Jose, CA, USA
Posted on Monday, April 22, 2024

*** sponsorship is NOT available for this position ***

What you can expect

In this role you will manage and monitor the Zoom Kubernetes clusters within different infrastructures. You will also design and implement reliability best practices to accomplish a highly available service (99.99%). Additionally, you will identify and fix problems in Kubernetes operators, submitting code fixes to OSS if needed. Contributing to capacity planning, and anticipating performance bottlenecks are critical to success. You will also troubleshoot production issues and set up CI/CD pipelines with version control systems. Finally, you will monitor and resolve issues in all environments based on metrics setup.

About the Team

You will be part of a DevOps team responsible for deploying and operating datacenter and cloud software infrastructure at Zoom. The broader team is responsible for DevOps Platforms including cloud orchestration infrastructure and uptime-critical security services at Zoom. In this role you will help to guide, implement, and operate our cloud orchestration infrastructure.

What we’re looking for

  • Understand Kubernetes and containers, worked with common infrastructure tools like Docker, terraform, Helm
  • Understand each component of Kubernetes control plane
  • Understand common network protocols and network architecture (such as BGP, ARP, NDP), Kubernetes CNI principles(e.g. Calico), and kernel network stack.
  • Experience in troubleshooting iptables, IPVS, eBPF.
  • Experience with build automation and configuration management tools (e.g. Ansible)
  • Experience with CI/CD pipelines and version control systems (e.g. Jenkins, Git, Argo CD)
  • Experience with logging and monitoring tools (eg. ELK stack, Prometheus/Thanos, Grafana, Alertmanager)
  • Experience setting up Kubernetes clusters in physical data center by automation tools (e.g. Kubespray, kubeadm, rancher cluster api based)
  • Experience with software development in one or more programming languages (eg Python, Go)
  • Able to participate in on-call shifts and incident management and work after hours/weekends for infra change/deployment

Salary Range or On Target Earnings:





At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:


In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.