At Zoom, we support a diverse range of customers and partners in bringing cutting-edge communication and collaboration solutions to their organisations. The Zoom Experience Center offers our customers and partners a chance to immerse themselves in our latest innovations and discover how Zoom can revolutionise their businesses. Our goal is to orchestrate strategic, collaborative, and customer-focused discussions and experiences that highlight what's possible with Zoom.

With the launch of our new, state-of-the-art London Experience Center, we are hiring an Executive Briefing Manager to lead up our EMEA operations.

As the Executive Briefing Manager, you will deliver world-class experiences for Zoom’s customer stakeholders. You will work closely with account teams to create customised briefings focused on client business outcomes and initiatives.

This position provides pre, during, and post planning management and white glove support for virtual, hybrid, and in person engagements tied to our executive briefing program. You will manage briefing strategy and planning with internal sales and cross functional teams to produce an engaging and productive customer-first experience.

Responsibilities include:

• Apply knowledge and expertise to design and manage customized executive briefings that focus on strategic accounts, large revenue deals, and relationship opportunities

• Oversee operations of our new London Experience Center

• Own end to end customer experience of virtual or hybrid briefings

• Exercise judgment to develop effective agendas and content based on the combined understanding of customer business initiatives, sales objectives, account business plans, and knowledge of Zoom products and solutions

• Provide direction to Experience Center Evangelist per each briefing and collaborate to develop a customised and targeted presentation utilising Experience Centres’ CMS and technology

• Lead kick off and prep calls with discussion leaders and account teams to facilitate customer related information exchange and to support the identification of key messaging for each speaker to assign clear R+R’s

• Partner with account teams to actively facilitate briefing discussions throughout the day of the briefing

• Provide post-briefing analysis of insights and action items for follow-up after the briefing and communicate opportunities for improvement

• Conduct timely follow-up communications with the account teams to determine impact of briefings on sales success and track metrics accordingly

• Stay abreast of Zoom products, vertical and horizontal use cases, target personas and value propositions on an ongoing basis

• Recommend and engage speakers for each visit leveraging a thorough understanding of speaker strengths, presentation styles, and areas of expertise

• Proactively evangelize EBC program in region and interpret reporting to target priority accounts within region

• Troubleshoot on-site issues

• Identify areas for process improvements and support/lead projects to enhance program offering

• Act as back up to our Experience Center Evangelist when needed across all demos and talk tracks.
  

Qualifications

Must have:

• Excellent presentation and storytelling skills

• Four or more years of relevant work experience

• Strong prioritization and organizational skills

• Excellent interpersonal, verbal, and written communication skills

• Negotiation and influencing skills to ensure our customers have the most effective EBC experience

• Experience with in person and hybrid executive briefings or events

• Experience working with SFDC and a Marketing CRM

• Knowledge of Zoom’s products

• Technically proficient with conference room software

• A strategic mindset with the ability to pivot on an approach or situation to provide unique solutions and suggestions

• Obsessed with customer and stakeholder happiness — willing to go the extra mile to ensure a great experience

• Understanding of sales and customer success processes and challenges

• A strong diplomat — excels at relationship building and supporting x-functional stakeholders

• Excellent problem-solving skills and ability to think of creative solutions to accommodate our stakeholder and customers’ needs

Ideally, you'll also have:

• Demonstrated experience in working in a dynamic, fast-paced environment while performing well under pressure/deadlines

• Ability to manage responsibilities independently and work with minimal supervision

• Knowledge in the following tools: Microsoft Office Suite, Gsuite, Salesforce, and Zoom

• Background in project management or event management

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.