Roles & Responsibilities
The Solutions Engineer role at Zoom is an exciting and rewarding position. Zoom is looking for a technical sales professional with knowledge of customer business drivers to adopt the Zoom Communication platform.
This individual serves as the lead advocate for customers; translating technical needs into product development recommendations, testing of customer environments and driving customer demand/features internally within Zoom. They must be able to understand and articulate Zoom's architectural advantages to our customers and support the Account Executive when it comes to proposing and designing solutions to our customers' biggest collaboration challenges.
The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent.
As a Solutions Engineer you will be:
Designing next generation communication solutions for Zoom customers
Conducting demo and proof of concepts for prospective Zoom customers
Solution and architectural design and selling
Building/maintaining relationship with Partners (where required)
Building competitive intelligence
Working Across Multiple Boundaries
Driving the Zoom Vision
Zoom promotes the use of our amazing toolset to maximize all resources within. However, there will also be travel required in some instances.
Strong business acumen and executive presence
SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
Minimum 5 years’ experience in the telephony and software applications industry
In-depth knowledge of "traditional" voice communications systems and applications
Excellent communication skills
Create, present and document technical solutions
Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
End-to-end IT systems knowledge
Ability to apply IT Systems knowledge to customer solution designs
Formulate and communicate a technical solution/vision
Understand Zoom partner and ecosystem partners, products and applications
Mentor developing team members
Act as a leader when the situation warrants
Be flexible and able to function in a high growth environment
Bilingual in French / English preferred
5+ years of technical experience in Collaboration technologies
3+ years in a customer facing technical role required
Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.
Zoom Communication platform and end-to-end positioning required
Typically requires BS/BA (EE/CS) or equivalent.
Salary Range or On Target Earnings:
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom’s benefits is on our careers page here.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at firstname.lastname@example.org.#LI-Remote