Customer Experience Onboarding Project Manager - Workvivo
What you can expect
As an Onboarding Project Manager, your purpose is to partner with diverse organizations worldwide to enhance their internal communication and employee engagement. The primary goal is to guide Customers throughout the Onboarding Journey by collaborating on tasks like goal setting, platform setup, product training and change management. Join our mission to create happier, more connected workplaces.
About the Team
Workvivo’s Onboarding Project Team is a group of world-class Implementation experts that partner up with all of our Workvivo Customers guiding them through our tried & tested onboarding methodology. Our main focus is to upskill project teams on all of the fantastic Workvivo features, share all of our best practices, support them through change management & ultimately make sure their Workvivo launch is a huge success. There is no better feeling!!
What we’re looking for
2+ years experience in a customer-facing role
Experience using software project implementation techniques and approaches
Experience proactively manage multiple customer projects within scope and schedule
Experience delivering high customer satisfaction with every interaction
Experience delivering training workshops and presentations in person and by video conferencing
Experience collaborating with key stakeholders cross functionally
Be located in the U.S. and do not require sponsorship for employment
Salary Range or On Target Earnings:
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom’s benefits is on our careers page here.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at firstname.lastname@example.org.