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Business Systems Analyst

Zoom

Zoom

IT, Sales & Business Development
Multiple locations
Posted on Tuesday, February 6, 2024

This role places a significant focus on managing our CMS system and processes in a dynamic, fast-paced environment characterized by ongoing change. The ideal candidate should be exceptionally adaptable, proficient in handling processes and technical systems, skilled at expectation management, capable of setting and adapting priorities as required, well-versed in the SaaS reporting landscape, and knowledgeable about data sources.


Responsibilities:

  • Collaborate closely with the core Seismic strategy team to provide valuable input on system strategy and management

  • Develop and document processes to ensure consistent use of the CMS

    • Maintain up-to-date documentation to improve both the experience and the efficiency of our go-to-market revenue teams

    • Refine and document escalation process for internal support across teams, working closely with our IT and Enterprise Systems teams

  • Manage users and user provisioning providing assistance with access issues

  • Troubleshoot CMS issues and offer end-user support

  • Recognize business and technical challenges and compose concise and simplified documentation of business requirements

  • Proactively plan and prioritize opportunities/enhancements for operational efficiency and system improvements

  • Manage opportunities/enhancements through testing and launch of system capability

  • Collaborate cross functionally as the subject matter expert where the CMS system is concerned

  • Provide concise updates, communications and presentation regarding system enhancements, project and status updates to stakeholders, revenue and cross-functional teams as required

Requirements:

  • 3+ years of experience with system administration either managing a CMS directly or as part of a team

  • Bachelor degree in Business Administration or other related field or equivalent work experience

  • Experience with the technical implementation and/or management of Seismic

  • Experience with content management and knowledge of best practices

  • Strong interpersonal, verbal, and written communication skills

  • Ability to communicate ideas in a clear, confident, and diplomatic manner

  • Experience working in a fast paced SaaS or technology company

  • Capable of seamless cross-functional collaboration across various organizational levels

  • Comfortable being on camera, and working with a virtual and remote team through Zoom and GSuite (Gmail, Google Drive, etc.)

  • Basic understanding of Application Programming Interface (API) a plus

  • Experience with UX/UI a plus

Salary Range or On Target Earnings:

Minimum:

$73,400.00

Maximum:

$143,100.00

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

03/15/24

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.


Our Commitment​

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

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