The goal for an SDR at Zoom is to generate pipeline through strong selling and influencing skills to set up qualified appointments for Account Executives.

Key functions of the role;

• Understand the Zoom platform, pricing and customer use cases enough to provide a high-level introduction

• Uncovering customer needs using BANT qualification

• Connect Customer to Account Executives and attend customer meetings as required

• Nurture existing pipeline to generate revenue

• Achieve (if not exceed) quarterly qualified opportunities quota

• Absorb the sales development playbook and be ready to start contacting new prospects 10 days from start date

• Conduct account development best practices with email, phone, Outreach, LinkedIn Sales Navigator, Salesforce CRM

• Understand ongoing sales priorities and targets

• Provide best practices and feedback to managers and enablement

• Extensive use of Salesforce CRM and other tools to build and maintain accurate activity, contact, and account information of all customers and prospects

• Deliver happiness to customers who require support or billing assistance

• Deliver Happiness by maintaining specific CSat Scores.

• Requirements to be successful in the role:

• 1+ year of Sales or Customer-Facing experience

• Excellent customer service skills and sales acumen

• Eager to learn, adapt well, and thrive through change

• Provide feedback for what's working and what's not working, and receive feedback & implement changes to improve

• Consistently meet sales or performance goals, Deliver Happiness to your customers, and enjoy working closely with your team

• 1+ year of experience with Salesforce or other CRM tools

• Ability to manage time effectively, work independently, and be self-motivated

• Proactive, independent thinker with high energy/positive attitude

• Excellent verbal and written communication, presentation, and relationship management skills

• Business level fluency in English and German are required for the role

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Explore Zoom:

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