ZCX Channel Leader, Japan
We are seeking a talented ZCX Channel Leader, Japan with a deep specialized experience in Customer Experience (CCaaS) channel and partner formation, understanding of the industry and CX market, and has the ability to partner with direct sales account executives to work with Zoom customers to help them transform the customer experience they deliver to their customers. The primary goal is to partner with broader Zoom Channel business, current partners, sales Account Executives, Marketing and broader stakeholders and help our customers adopt the value of the Zoom Customer Experience capabilities. Ideally the successful candidate will have experience in building a dedicated thriving CX GTM channel from the ground up.
Develop a CX channel partner regional strategy that includes managing focus partners, recruiting new partners and growing indirect sales revenue
Build business plans with focus partners and growth partners to drive Zoom adoption in the extending and expanding CX portfolio
Execute sales training and provide marketing support
Track sales pipeline and bookings against quota and other metrics
Work closely with current and new Partners to capture and leverage existing contracts for Zoom’s growing CX platform
Over time the successful candidate, along with the successful development of the CX channel program, will be building a team of market-leading CX channel account managers
Be an innovator, ultimately a business builder, that will help our global company discover new ways to sell our service and drive new business initiatives
The successful candidate will also possess a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical understanding that enables them to easily interact with both executive, sales and technical stakeholders.
Ideally a demonstrated ability to think strategically and analytically with the ability to build and convey a strong value story to the market
Develop a strong understanding of key product differentiators, sales methodologies and processes
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Develop go-to-market co-sell strategy (internal Zoom, alliance partner & channel partners)
Drive Partner Awareness & Expertise specifically in our Zoom CX integrations
5+ years CX / Cloud (CCaaS) Channel creation experience
SaaS Business & Sales experience
Deep Contact Center software industry product knowledge
Strong presentation skills to create engaging messaging, training material and supporting resources.
Experience leading others with product/services training; best practices; demo and sales guides; learning and training materials.
Ability and aptitude to work within various mediums to coach & develop partner sellers
Must understand business telephony & Contact Center (Cloud & Premises PBX)
Ability to evaluate complex processes and apply critical-thinking skills & develop new systems
Ability to work independently as well as part of a collaborative environment
Japanese Native, Business English
5+ years technical sales/BD experience in Cloud Contact Center (CCaaS) preferred
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Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.