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Channel Account Manager - Switzerland



Sales & Business Development
Remote · Baltimore, MD, USA
Posted on Friday, November 3, 2023

We are looking for a Channel Account Manager with experience in developing partnerships across the ALPS region (Switzerland & Austria) based in Switzerland. You will be reporting to the Head of Channel DACH & Eastern Europe and be part of a passionate and high results driven team.

We are seeking a talented, highly motivated, self driven and results focused Channel Manager to drive and expand Zoom´s Channel Partner ecosystem in the Swiss and Austrian region. This is a senior position and will require a strong background in channel ecosystem strategy and execution along with a demonstrable background in building channels for this region.

This individual will recruit & lead partnerships with different types of partners from Service Providers to System Integrators, Consultants and Boutiques that specialise within the Unified Communications As A Service market (UCaaS). The role will be responsible for recruitment of new partners and key activities building and executing partner business plans, driving alignment between our field teams and our partners, and identifying areas for joint innovation.

The candidate will collaborate cross functionally, including Channel Operations, Marketing, Programs, Legal, Sales & Alliances. If you have a stellar track record of success leading Partnerships in the UCaaS/CCaas space, are a self-starter, and love working in a dynamic environment, you are the right person and should read more about the role requirements below


  • Manage implementation of a partner strategy managing a high value strategic partner. Including onboarding, sales, marketing, enablement, with the objective of revenue growth through the partner channel

  • Build business plans and GTM with focus partner to drive growth

  • Management engagement, sales training and marketing support

  • Work closely with Country Sales Teams to execute on objectives

  • Ensure ‘Customer First’ type of thinking for all partner planning.

  • Ensure commitment from the partners for revenue goals, pipeline development, focus and capabilities critical for GTM and customer success including execution and tracking of those metrics


  • +10 years of Channel Sales experience

  • +3 years of UCaaS/CCaas/SaaS industry

  • Experience building the channel business for a technology company in software, SaaS, cloud, or collaboration

  • Experience working with telecom providers, MSPs or telecommunication companies and relevant contacts within the territory

  • Experience with large VAR's and SP's

  • Experience with executive level engagements and communication

  • Fluent in German and English, French is a plus

  • Salesforce experience

  • Desire and ability to drive success in a high-growth, fast paced environment

  • Demonstrates independence in action, decision making, goal oriented and driven

  • Creative thinker able to develop new GTM motions and deliver change

  • Motivated, confident, self-sufficient and able to contribute from day one

  • A ‘Hands on’ approach

  • Strong collaboration skills - internally and externally

  • Demonstrated skill in influencing key decision-makers within partnerships - a strong network across UCAAS partner influencers is advantageous.

  • Well organised and consistently meets commitments

  • Outstanding interpersonal, communication, problem solving, diplomacy skills

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

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