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Technical Program Manager Lead, SRE/DevOps



Software Engineering, IT, Operations
Multiple locations
Posted on Friday, September 22, 2023

Role: Technical Program Manager Lead, DevOps

The Zoom DevOps organization is responsible for the production environment of Zoom’s product suite. In this role, you will manage technical programs to drive process and organizational improvements spanning Zoom, particularly in DevOps. This role will report directly to the Head of DevOps.

We’re looking for someone who is technically inclined, able to navigate and partner with complex organizations successfully to drive alignment, organize planning activities, and drive sustained process improvements. You need to be willing and able to roll up your sleeves in the weeds of individual processes, develop and support projects end-to-end, and drive business outcomes.

We are looking for people who have:

  • Experience in information security program management, including gathering and transforming requirements into an actionable roadmap

  • Experience in compliance controls and requirements, including the ability to translate to actionable requirements, processes, and procedures across multiple functional areas

  • Ability to work across multiple teams and organizations to drive clarity and alignment to ensure successful execution of defined roadmap and deliverables

  • Ability to be flexible with a positive attitude and learn quickly in a dynamic environment

  • Self-starter and intrinsically motivated with a history of successful project execution

  • Top-notch written and oral communication skills, including experience presenting across all levels of the organization, including executive leadership

  • Ability to deliver and manage high quality detailed technical documentation and training

In this role you will:

  • Build and manage security programs from inception to repeatable delivery with focus on strategic program objectives, optimizing program delivery and developing trusted relationships with key technology, functional leaders, and stakeholders

  • Translate security objectives and controls into execution strategy, lead and successfully execute the strategy through strong collaboration across cross-functional teams

  • Work on high priority, high stakes projects that have broad and visible impact

  • Anticipate and remove obstacles that slow down or prevent programs from delivering on program objectives, driving for clarity to keep teams moving forward

  • Continuously evaluate Zoom’s policies, procedures, controls, and defenses, highlighting areas of strength and weakness to continue to mature Zoom’s security practices

  • Monitor and resolve end-to-end processes for repetitive pain points/sticking points and blockers

  • Create controls, documentation, and policies that fit within Zoom’s Culture, based on ownership, quick iteration, and use of good judgment

  • Manage Zoom’s Security program, ensuring identified security risks are appropriate, evaluated, tracked and mitigated

  • Maintain an understanding of the technical control implementation and the interplay between controls; create audit and monitoring frameworks to ensure stable control of operations

  • Drive projects that improve Zoom’s control infrastructure across the company

  • Work closely with the compliance team and maintain a working knowledge of global information security regulations and compliance standards to ensure that security controls meet or exceed all requirements for audit and certification

  • Effectively communicate program results to a broad audience, including engineers and senior leadership


  • Bachelor's degree

  • Experience in an SRE, DevOps, or infrastructure technical program role.

  • Prior roles have scope of influence >500 FTEs.

  • Minimum 10 years of experience in program management in a technical field.

  • Experience in Governance and Risk Management

  • Understanding of global security and privacy regulations, certification processes, audit

  • Experience writing security policy and controls

Salary Range or On Target Earnings:





In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

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We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.