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Zoom Contact Center Sales Specialist - BPO



Sales & Business Development
Posted on Thursday, September 14, 2023

Zoom is looking for a seasoned Business Development professional to sell our Zoom Customer Experience (ZCX) Portfolio. Your primary focus will be establishing and managing strategic partnerships with Business Process Outsourcing (BPO) partners, who are active specifically in Customer Experience, including Contact Center outsourcing within the Africa region. Your role will involve driving ZCX revenue growth and awareness through the development and execution of joint go-to-market strategies and initiatives. You will be responsible for creating and nurturing relationships with BPO’s to enhance Zoom's customer experience offerings and expand market reach.

About the Team

As a member of the Zoom Customer Experience Specialist team, you will empower Zoom’s most strategic BPO partners to discover flexible solutions for modern customer and team collaboration. You will advocate the innovative power of our ZCX platform to make BPO organizations more productive, collaborative, and innovative to their customers. Your opportunity is to delight partners by doing what’s right for their customers, to meet them where they are at in their service delivery journey and to provide them with the best solutions for innovation.

About the person

You're a highly motivated Business Development professional who is passionate about contributing to an innovative technology company and working with BPO’s and System Integrators. You have the experience to own the development of partner relationships by establishing trust and credibility, using influence and business acumen. You understand and have experience with UCaaS and CCaaS-based technology in order to set a vision for innovative customer experience solutions with BPO partners, helping their customers reach the next level of their business. You are a curious and continuous learner who uses a consultative approach to build positive relationships with key stakeholders, internally and externally.

About the Role

  • Strategic Partnership Development: Identify, evaluate, and establish strategic partnerships with leading BPO’s specializing in Customer Experience and Contact Center solutions.

  • Solution Development: Work closely with BPO’s to co-create and enhance customer experience solutions leveraging Zoom's platform. Identify areas of integration and develop joint offerings to address customer needs effectively.

  • Joint Go-to-Market Strategy: Develop and execute joint go-to-market strategies with BPO’s to drive customer acquisition and revenue growth. This includes creating joint value propositions, sales enablement materials, and marketing campaigns.

  • Relationship Management: Build and maintain strong relationships with key stakeholders within BPO’s, including executive leadership, sales teams, and solution architects. Foster collaboration and teamwork to achieve mutual business objectives.

  • Revenue Generation: Drive initial revenue growth through BPO-led sales engagements. Collaborate with Zoom, Zoom channel and BPO and sales teams to identify and pursue new business opportunities, support deal negotiations, and achieve sales targets.

  • Market Intelligence: Stay informed about industry trends, competitive landscape, and emerging technologies related to Customer Experience solutions. Provide insights and recommendations to internal teams for product enhancements or new market opportunities.

Basic Skill Requirements

  • 5+ years selling technology to BPO’s, System Integrators with a new business focus

  • Sales focused mindset, goal driven.

  • Proven experience in new business development, strategic partnerships, or alliance management, preferably in the technology or contact centre software industry.

  • Strong understanding of Customer Experience and/or Contact Center solutions and the role of BPO’s in the market.

  • Excellent interpersonal and communication skills, with the ability to build rapport and influence stakeholders at various levels.

  • Experience leading others with product/services training; demo and sales guides; learning and training materials

  • Demonstrated ability to drive revenue growth through partner-led initiatives and achieve sales targets.

  • Strategic mindset with the ability to identify market trends, customer needs, and potential partnership opportunities.

  • Strong negotiation and contract management skills.

  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

  • Willingness to travel to meet with partners and attend industry events.

Preferred Skill Requirements

  • 8+ years selling Contact Center technology to channel partners and/or BPO’s

  • Past experience working for a large system integrator and serving clients

  • Channel SaaS/Cloud/Platform selling experience

  • Multilingual is a plus

  • Salesforce CRM experience, as well as Dynamics, Zoom Info, Discover Org

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

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