About the Team

Zoom Virtual Agent is an AI-powered conversational assistant whose success relies on efficient and innovative ways to mine knowledge from information and integrate with various agent-facing systems to provide a seamless resolution path from bot to human. We’re problem-solvers, designing solutions with our customers and users in mind. Here, you’ll collaborate with Zoom teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

About the Role

• Dive into competitive research and understand the competitive landscape of digital omni-channel contact centers and admin web portals

• Connect with customers to understand their goals and needs, then translate them into solutions that we can deliver

• You will work closely with the ML team to drive research into new techniques to ingest, partition and serve up information.

• Define product requirements and work with the User Experience team to design our product

• Help manage internal resources to ensure on-time completion of projects

• Promote our product and vision to customers of all sizes, from sole proprietors to Fortune 100 executives

About You

• 5+ years of experience as a Product Manager

• 3+ Years of experience building and launching AI-powered applications and services

• 2+ Years of experience working in enterprise software

• Professional experience creating technical product and design documents

• Experience with SaaS technical products and working with technical teams

Preferred Qualifications

• Bachelor’s degree

• Familiar with AI/ML/NLP

• Familiar with CRM systems/ Customer Support experience

• Desire to coach and mentor others

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Explore Zoom:

• Hear from our leadership team

• Browse Awards and Employee Reviews on Comparably

• Visit our Blog

• Zoom with us!

• Find us on social at the links below and on Instagram

• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.