Job Description

Location

Bangalore / Hybrid

About Vymo

Vymo is building the next generation of AI-enabled systems and agentic workflows to transform how organizations operate and scale. As we evolve into an AI-first organization, we are focused on building intelligent customer intelligence systems, operational visibility, and data-driven decision making across Solutioning and Customer Success functions.

We are looking for a highly analytical and business-oriented Dashboard Analyst to help build visibility, intelligence, and reporting layers across Solutioning, Customer Success, Delivery Operations, and Business Performance metrics.

Role Overview

The Dashboard Analyst will partner closely with Solutioning, Customer Success, Delivery, Product, and Leadership teams to design dashboards, reporting systems, and operational intelligence frameworks that enable faster and sharper decision-making.

This role goes beyond reporting. The ideal candidate should be able to translate business problems into measurable insights and help leadership identify trends, risks, and opportunities.

Key Responsibilities

Dashboard & Reporting Design

• Build and maintain dashboards across Talent Acquisition, Workforce Planning, and Hiring Operations
• Design reporting layers that provide actionable insights for leadership teams
• Develop real-time visibility into hiring funnel, hiring quality, time-to-productivity, and workforce effectiveness
• Create executive-level dashboards for founders and leadership reviews

Solutioning & Customer Success Intelligence

• Analyze operational and customer success metrics to identify trends, risks, and optimization opportunities
• Track critical business indicators including:
  • Customer onboarding timelines
  • Implementation success metrics
  • Customer health indicators
  • Solution adoption metrics
  • Escalation patterns
  • Delivery performance
  • Revenue impact metrics
• Generate insights that improve operational efficiency and customer outcomes

AI & Process Enablement

• Support the development of AI-enabled and agentic recruitment workflows
• Identify opportunities for automation and intelligent reporting
• Partner with cross-functional teams to improve data accuracy and process visibility

Stakeholder Collaboration

• Work closely with Solutioning, Customer Success, Product, Finance, Business Leaders, and Founders
• Translate ambiguous business asks into structured reporting frameworks
• Present findings and recommendations in a clear and concise manner

What We’re Looking For

Core Skills

• Strong analytical and problem-solving skills
• Tech skills - Superset, Clickhouse
• Experience building dashboards using tools like Power BI, Tableau, Looker, or equivalent
• Strong understanding of data visualization principles
• Advanced Excel / Google Sheets skills
• Ability to work with structured and semi-structured data
• Strong business communication and storytelling ability
• To have workflow and domain knowledge of BFSI

Technical Assessment

• Knowledge of building Dashboards - superset and OLAP databases
• Technical problem solving skills - Use case specific dashboard question/ data set that they will ask
  • In office assessment of DB and Use of AI tools
  • Approach to Problem Solving - how they showcase their solution
  • Customer Communication skills - ability to articulate solutions
  • How they are visualising data around the solutions
  • In-depth understanding of the databases and data models ( normalised tables, beneficial for superset)

Preferred Background

• 3–6 years of experience in analytics, business intelligence, customer analytics,
• To have workflow and domain knowledge of BFSI
• Experience working in fast-paced SaaS, Customer Success, Solutioning, or AI-first environments
• Exposure to customer success analytics, operational reporting, or business intelligence
• Experience of leveraging AI-enabled workflows and automation to build and deliver

Success in This Role

You will succeed in this role if you:

• Build dashboards that leadership teams actually use for decisions, decision analytics
• Simplify complex customer experience data into actionable insights
• Improve visibility into customer success effectiveness, operational efficiency, and delivery performance
• Bring structure, clarity, and intelligence into decision-making

Why Join Vymo

• Opportunity to shape customer and operational intelligence in an AI-first environment
• Work closely with founders and leadership teams
• Build systems from 0 → 1
• Operate at the intersection of Data, Systems, and AI
• High ownership and high-impact role

Key Competencies

• Structured thinking
• Attention to detail
• Curiosity and learning agility
• Business judgment
• Precision in communication
• Bias for clarity and execution

Reporting Structure

Reports to: Solutioning / Customer Success Leadership

Interview Focus Areas

• Analytical problem-solving
• Dashboard design thinking
• Business understanding
• Communication clarity
• Ability to derive insights from data
• Stakeholder management

Sample Projects

• Build CEO dashboard for customer success and delivery intelligence
• Design customer health and onboarding dashboards
• Create operational visibility frameworks for solutioning teams
• Build implementation performance tracking systems
• Develop reporting layers for AI-enabled customer workflows