Engineering Manager - Post Sales

About Vymo

Vymo transforms how financial institutions manage their distribution networks and collections operations. Our AI-powered DMS and CMS platform serves 350,000+ users across 70+ global financial enterprises, enabling banks and insurers to optimize performance across their distribution channels, and empowering banks to drive operational excellence in collections.

Why Global Leaders Choose Vymo

Vymo partners with financial institutions through a comprehensive solution that combines deep domain expertise with cutting-edge technology. Our platform's human-centric design, coupled with enterprise-grade scalability and AI-powered intelligence, delivers measurable business outcomes while ensuring high user adoption and engagement.

Recognition & Trust

● Backed by $45M+ funding from Peak XV partners (formerly Sequoia), Emergence Capital, and Bertelsmann Investments.

● Trusted by leading global financial institutions including Berkshire Hathaway, AIA, AXA, SBI Life, HDFC Bank, Aditya Birla Capital, Tata AIA, ABSLI and many more!

● Recognized by Celent in their 2024 Distribution Management Solutions report, with an Advanced Functionality ranking.

● Featured in Gartner's Market Guide for Sales Engagement Applications and recognized as a

"Strong Performer" in Forrester's Sales Engagement Wave Report.

● Microsoft 'AI for All' award winner for innovation in artificial intelligence

Explore Vymo on https://vymo.com/careers/

About the Role

We are seeking an Engineering Manager – Customer Engineering at Vymo to lead customer-facing engineering efforts and ensure the successful onboarding, adoption, and scale of enterprise customers on the Vymo SaaS platform. In this role, you will own the technical success of customers by identifying gaps in product and platform capabilities across feature completeness, reliability, quality, and operational readiness, and by working closely with product and core engineering teams to drive scalable, reusable platform improvements rather than one-off fixes. You will partner deeply with business, sales, and customer success teams to understand real customer problems, translate them into robust technical solutions, and lead end-to-end customer onboarding including integrations, data readiness, go-live support, and post-launch stabilization. As a key technical leader, you will be responsible for production readiness, incident management, and operational excellence, ensuring high standards of availability, performance, security, and cost efficiency across customer-facing systems. You will set and uphold engineering best practices for customer-facing code, configurations, releases, monitoring, and documentation, while building and mentoring a strong Customer Engineering team that balances customer urgency with long-term platform scalability and global reuse of solutions across all Vymo markets.

Key Responsibilities

✅Customer Solution Ownership

• Own end-to-end implementation of client solutions using the Vymo platform.

• Translate client business requirements into platform configurations, customizations, and integrations.

• Ensure delivered solutions meet functional, operational, and scalability requirements.

✅Delivery & Execution

• Lead planning and execution of multi-phase client implementations and rollouts.

• Work closely with Solution Managers, Customer Success, and business stakeholders to clarify scope and dependencies.

• Drive predictable delivery timelines while managing risks, changes, and trade-offs.

✅Technical Leadership

• Design solution architectures leveraging Vymo platform capabilities, extensions, and APIs.

• Review configurations, custom code, integrations, and data flows for correctness and scalability.

• Guide the team on best practices for customization, performance optimization, and platform usage.

✅Operational Excellence

• Ensure production readiness, stability, and smooth client onboarding.

• Track and improve operational metrics such as incidents, turnaround time, and solution reliability.

• Drive root cause analysis and permanent fixes for client-reported issues.

✅Stakeholder & Client Collaboration

• Act as the senior engineering interface for key customer stakeholders.

• Partner with business-facing teams to align technical delivery with client success metrics.

• Manage expectations through clear communication on feasibility, timelines, and constraints.

✅Team Management & Mentorship

• Coach and mentor engineers focused on solution delivery and customer impact.

• Build a strong ownership mindset within the team for client success and quality.

• Promote learning through reviews, retrospectives, and continuous feedback.

✅Strategic Influence

• Identify recurring customer needs and solution gaps to influence platform and product improvements.

• Drive standardization, reusable components, and implementation accelerators.

• Ensure solution delivery aligns with Vymo’s long-term platform and customer success strategy.

General Expectations

• Have a Bachelors/Masters degree in Computer Science or related discipline

• Have a minimum of 9 years experience with at least 2 years of experience in large scale applications and 2 years experience in people management.

• Have excellent coding skills in one of the languages Nodejs/Java/Golang/Python/Java and coding standards, code reviews, source control management, build processes, testing, and operations

• Have deep, hands-on technical expertise in complex enterprise implementations and application development

• You exhibit clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions

• Proactively and continually improve their level of knowledge about business and relevant technologies, and use this knowledge to deliver high quality, accurate software deliverables

• Ability to motivate staff to prioritize work, meet deadlines, achieve goals, in a dynamic and complex environment Desired Qualifications:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

• Strong people management experience and experience working with cross functional non-engineering teams

Why Join Us?

• Lead a high-impact Customer Engineering team solving real, high-stakes problems for large enterprise customers on the Vymo platform.

• Own the success of complex client implementations and play a direct role in driving customer trust, adoption, and long-term value.

• Work closely with senior leaders and cross-functional teams to shape how Customer Engineering scales across regions, customers, and use cases.

• Gain meaningful exposure to global work cultures and enterprise operating models while collaborating with diverse, high-caliber teams.

• Influence business outcomes beyond delivery—contributing to execution planning, cost efficiency, and sustainable, geography-level growth.
  Be part of a fast-growing SaaS company where your decisions have visible impact, ownership is real, and outcomes matter.