POSITION SUMMARY

The Talent Operations Manager will be responsible for cultivating a positive workplace culture, enhancing employee engagement, and overseeing the international recruitment process. This role is critical in ensuring that UpKeep attracts, retains, and develops top talent, while maintaining a supportive and inclusive workplace.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Talent Environment, Experience and Engagement:

• Lead and be the company “voice” for initiatives and programs to foster a positive, inclusive, and engaging company culture.
• Develop and implement programs that promote UpKeep’s core values and mission.
• Organize company-wide events, team-building activities, and recognition programs.
• Implement programs to support employee onboarding, professional development, wellness and work-life harmony.
• Monitor and assess the company culture through surveys, feedback, and other tools.
• Develop and execute strategies to improve employee satisfaction and retention.

International Recruiting and Talent Operations:

• Oversee the international recruitment process, from job posting to onboarding.
• Ensure a smooth and positive candidate experience throughout the recruitment process.
• -Executive recruitment support and coordination
• Develop and maintain a strong employer brand to attract top talent.
• Use data-driven insights to continuously improve overall company recruitment practices and outcomes.

EXPERIENCE:

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• 7+ years of experience in talent acquisitions and human resources, with a focus on culture, employee experience, and recruitment.
• Proven track record of developing and implementing successful culture and engagement programs.
• Strong understanding of recruitment best practices and talent acquisition strategies.
• Excellent interpersonal and communication skills, with the ability to build relationships at all levels.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.

SKILLS AND COMPETENCIES:

• Leadership: Ability to inspire and lead initiatives that positively impact company culture and employee experience.
• Strategic Thinking: Capable of developing long-term strategies that align with company goals and drive continuous improvement.
• Communication: Proficiency in public speaking. Excellent verbal and written communication skills, with the ability to effectively convey ideas and feedback.
• Empathy: Strong interpersonal skills with a focus on understanding and addressing employee needs and concerns.
• Data-Driven: Proficiency in using data to inform decisions and measure the effectiveness of programs and initiatives.
• Project Management: Strong organizational skills and ability to manage multiple projects simultaneously.

This role will receive a competitive base salary + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.The pay range for this role is: $145,000 - $160,000 USD per year