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Talent Operations Manager



People & HR, Operations
Los Angeles, CA, USA
Posted on Thursday, June 27, 2024
UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!
We're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.


The Talent Operations Manager will be responsible for cultivating a positive workplace culture, enhancing employee engagement, and overseeing the international recruitment process. This role is critical in ensuring that UpKeep attracts, retains, and develops top talent, while maintaining a supportive and inclusive workplace.


Talent Environment, Experience and Engagement:

  • Lead and be the company “voice” for initiatives and programs to foster a positive, inclusive, and engaging company culture.
  • Develop and implement programs that promote UpKeep’s core values and mission.
  • Organize company-wide events, team-building activities, and recognition programs.
  • Implement programs to support employee onboarding, professional development, wellness and work-life harmony.
  • Monitor and assess the company culture through surveys, feedback, and other tools.
  • Develop and execute strategies to improve employee satisfaction and retention.

International Recruiting and Talent Operations:

  • Oversee the international recruitment process, from job posting to onboarding.
  • Ensure a smooth and positive candidate experience throughout the recruitment process.
  • -Executive recruitment support and coordination
  • Develop and maintain a strong employer brand to attract top talent.
  • Use data-driven insights to continuously improve overall company recruitment practices and outcomes.


  • Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
  • 7+ years of experience in talent acquisitions and human resources, with a focus on culture, employee experience, and recruitment.
  • Proven track record of developing and implementing successful culture and engagement programs.
  • Strong understanding of recruitment best practices and talent acquisition strategies.
  • Excellent interpersonal and communication skills, with the ability to build relationships at all levels.
  • Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
  • Strong analytical and problem-solving skills.


  • Leadership: Ability to inspire and lead initiatives that positively impact company culture and employee experience.
  • Strategic Thinking: Capable of developing long-term strategies that align with company goals and drive continuous improvement.
  • Communication: Proficiency in public speaking. Excellent verbal and written communication skills, with the ability to effectively convey ideas and feedback.
  • Empathy: Strong interpersonal skills with a focus on understanding and addressing employee needs and concerns.
  • Data-Driven: Proficiency in using data to inform decisions and measure the effectiveness of programs and initiatives.
  • Project Management: Strong organizational skills and ability to manage multiple projects simultaneously.

This role will receive a competitive base salary + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.The pay range for this role is: $145,000 - $160,000 USD per year

Company History & Product:
UpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage!
Today, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!
We've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses.
Learn More!
At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.