Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

We are seeking a Head of Product. Korea to lead our AI Agent for Customer Service product line, based in our Seoul office and reporting to the Chief Product Officer (CPO) in San Mateo.

This is a senior leadership role responsible for defining and executing product strategy for a platform that enables the world’s largest B2C enterprises across North America, EMEA, and APAC to build, test, deploy, and operate AI agents in production. This role combines enterprise product leadership, agentic innovation, people management, and global product ownership, making it ideal for a Seoul-based product leader who wants to build products used by customers around the world

This role is based in Seoul and requires fluency in both Korean and English, as you’ll operate across regional and global teams.

What You’ll Do

Product Strategy & Vision

• Own the product vision and roadmap for the AI Agent for Customer Service platform, with a strong emphasis on enterprise adoption, global scalability, and production readiness.
• Define and deliver enterprise-grade capabilities such as trust, safety, evaluation, observability, governance, deployment, and monitoring (e.g., TrustOS-like concepts).
• Ensure the platform supports the full AI agent lifecycle: design, testing, deployment, iteration, and live operation at enterprise scale.

Agentic Innovation & Customer Experience

• Push the boundaries of what AI agents can do in real-world customer service environments, creating delightful, differentiated end-user experiences.
• Partner closely with Engineering and Design to innovate on agent autonomy, orchestration, human-in-the-loop workflows, and agent UX.
• Translate emerging AI and agentic capabilities into practical, high-impact product features for enterprise customers.

Team Leadership & Execution

• Lead and develop a team of Seoul-based Product Managers, setting clear expectations, coaching for impact, and raising the bar on product craft.
• Drive strong product execution across multiple initiatives, balancing long-term platform investments with near-term enterprise customer needs.
• Foster a culture of customer empathy, technical depth, and data-informed decision-making.

Organizational Leadership

• Act as an organizational leader, shaping how product partners with Engineering, Design, Sales, and Go-to-Market teams.
• Build, coach, and scale a high-performing team of product leaders and individual contributors.
• Set standards for product excellence, decision-making, and ownership across the organization.

Cross-Functional & Executive Partnership

• Serve as a trusted product voice with executive leadership, clearly communicating tradeoffs, risks, and opportunities.
• Collaborate with Product Marketing to develop vertical-specific product capabilities and value propositions for key industries across global markets.
• Work closely with forward-deployed and customer-facing teams to incorporate real-world enterprise feedback into the product roadmap.
• Support enterprise sales motions by ensuring the product addresses the needs of buyers such as Heads of Customer Success, Heads of Digital Transformation, CTOs, and CPOs.

What Success Looks Like

• A clear, compelling product strategy that teams understand and can execute against.
• Strong alignment between product vision, engineering delivery, and business outcomes.
• Product teams that operate with autonomy, accountability, and high ownership.
• Consistent delivery of customer and business impact across multiple product lines.
• A product organization that scales effectively as the company grows.

Who You Are

• A senior product leader with experience owning entire product lines or portfolios in complex, fast-moving environments.
• Deeply execution-oriented, with a proven ability to turn strategy into shipped products and measurable results.
• Comfortable influencing at the executive level while staying close to teams and customers.
• A strong people leader who invests in coaching, clarity, and high standards.
• Fluent in Korean and English, with experience working in global, cross-cultural teams.

Nice to Have

• Experience scaling product organizations in high-growth or global companies.
• Background working closely with platform, infrastructure, or technically complex products.
• Exposure to international markets and go-to-market motions.

Why Join Us

You’ll have the opportunity to:

• Lead a flagship AI product line at the forefront of agentic customer service innovation
• Build products from Seoul that are used by global enterprise customers operating at massive scale
• Shape how the world’s largest B2C brands deploy AI agents safely and effectively in production
• Work with a highly technical team solving real enterprise problems
• Have meaningful ownership, influence, and visibility at the executive level

Our KR benefits include (but are not limited to)

• Silicon Valley's equity program (1-year cliff)
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons
• Monthly team building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.