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Solutions Architect (Pre and Post Sales)



IT, Sales & Business Development
Seoul, South Korea
Posted on Friday, January 19, 2024

Sendbird has an exciting opportunity to join our company in the role of Solution Architect.

The Sendbird Solution Architect acts as a technical and product advisor to current customers and prospective clients. This role is responsible for architecting solutions with Sendbird services which meet customer demands while applying Sendbird best practices. Our Solutions Architects are involved in both pre sales as well as post sales activities. In this role, you will collaborate across sales, customer success and product groups to deliver innovative, flexible, and scalable solutions to our customers - some of the most notable brands in the world. The ideal candidate should be comfortable speaking with developers, product managers and C-level executives in the customers’ organization. You should have at
least two years of software engineering experience in front end, mobile or backend technologies. This role reports into the Solutions Architect Manager for the APAC region.

What you will do

  • Partner with Sales - You will partner with Account Executives to advise new prospects on Sendbird's product from a technical perspective as well as design tailored solutions that best fit the prospect's needs
  • Design and deliver presentations and demos - You will create customized presentations and demonstrations tailored to your audience. Preferably, you will have the ability to tell a compelling story that balances technical detail, features, and benefits in alignment to the customer's business goals
  • Work toward customer success - You will work with our Customer Success and Sales teams to educate customers on how to best use Sendbird
  • Lead technical implementation projects - You will own full implementation cycle responsibility for enterprise companies fro technical kick-off call to Go Live. You will also lead implementation design, consulting with customers on technical and UI design to architect efficient and scalable solutions
  • Build vertical solutions - You will build tools and vertical solutions with SendBird for customers as the need arises such as third-party integrations
  • Respond to security inquiries - Security is extremely important to Sendbird and our customers. You will help articulate our security story and lead security review responses. This includes speaking about conformance with security and compliance frameworks including HIPPA, SOC2, and ISO-27001
  • Contribute to RFP/RFI responses - You will work with and lead cross functional teams to prepare robust responses which help us win deals
  • Gather product feedback - Provide customer feedback to product teams and work together to close product feature gaps
  • Write technical resources - Write blog posts, tutorials, and documentation to make the adoption of SendBird more accessible to developers
  • Coordinate projects - Help manage projects with multiple stakeholders, both internal or external, to ensure timely and successful launches of SendBird integration
  • Become a domain expert - Follow the latest trends and features in the chat domain. Act as a trusted advisor for our customers when it comes to best practices for implementing chat

Who you are

  • Highly skilled at applying consultative methodologies and solving integration pain points while architecting features to answer business demands
  • Able to manage multiple projects running on parallel timelines and to work collaboratively in a globally distributed environment
  • Passionate about technology, customer service, and helping others
  • Creative thinker and experienced at understanding client's pain points
  • Excellent communicator both orally and written
  • Empathetic towards customer needs
  • Able to learn new technologies with an eye for good UX design
  • Able to travel, as necessary, to visit customers (up to 20% travel time)

What you bring to the table

  • BS in Information Systems, Engineering, or related field
  • 3+ years of hands-on implementation and Solutions Architect experience, OR 2+ years experience as a Solutions/Pre Sales architect, OR 2+ years professional experience as a full-stack engineer
  • Proven experience to read, debug, and understand web applications and complex systems
  • Detailed knowledge of HTTP methods for RESTful Services (Post, Get, Put, Delet)
  • Working knowledge of web integration including iframes, widgets, SDK, Single Sign On, APIs and other SaaS technologies
  • Programming experience with at least one programming language, such as JavaScript, Swift, Objective C, Java, Kotlin, or C#
  • Excellent oral and written communication skills including strong empathy for both customer needs and collaboration with cross functional teams
  • Experience in at least one web or mobile platform such as iOS, Android, React Native, React, or Angular
  • Debug and troubleshoot complex systems in web servers, applications, databases and mobile devices
  • Ability to guide a good UX design on customer’s chat implementation will be a plus

Helpful if you also have the following experiences

  • Familiarity with Salesforce Service Cloud or similar ticketing system
  • Frontend and backend software development experience
  • Active member of developer communities (Reddit, Stack Overflow, Hackernews, Stackshare)
  • In tune with overall industry and application trends

센드버드만의 특별한 복지를 소개해요

  • 1년뒤부터 행사가능한 실리콘밸리 최고 수준의 스톡옵션
  • 자유로운 재택근무제, 유연근무제
  • 플레이스테이션, 자전거, 여행 등 자유롭게 사용할 수 있는 현금성 연간 복지포인트 약 400만원
  • 모션데스크, 의자, 모니터, 에어팟 등의 재택 근무 물품 지원 약 100만원 상당
  • 영어회화, 강의 등 자유롭게 수강할 수 있는 어학 지원금 최대 연간 360만원
  • 매주 1회 오피스 런치 지원
  • 매월 1회 팀 빌딩 비용 지원
  • 출퇴근 비용(교통비) 일부 지원
  • 선릉 오피스 주차 무료
  • 본인, 배우자, 자녀 모두 포함하는 단체보험 지원
  • MRI, 유전자검사등을 포함한 1인당 40만원 상당의 건강검진 지원 - 본인 및 가족 1인
  • 법정 연차 외 7개의 휴가 추가 지급 (Boost leave, Birthday leave, etc)
  • 맥북 프로 등 최신 업무 기기 지원 (직무별 특별 지원 옵션)
  • 스낵, 음료수, 라면이 매일 가득 채워지는 무제한 스낵바
  • 12주 유급 출산 휴가 지원 (엄마, 아빠 모두가능)
  • 기타 경조사 지원 프로그램 등

The Future of Work at Sendbird

센드버드는 업무 효율성과 팀간의 협업 및 관계형성에 모두 중요한 가치를 두고 있습니다. 그 취지로 새로워진 Future of work 제도를 운영합니다. 최적의 근무 장소와 시간을 자율적으로 선택하면서도, 함께 일하는 시너지를 얻기 위해 출근 거리 1시간 이내에 거주하시는 분들은 주 2회 오피스로 출근하게 됩니다. 본인의 거주지, 근무하게 될 조직이나 업무 성격에 따라 출근 빈도는 팀과 상의하여 정합니다.

센드버드가 생각하는 다양성과 포용

위 요구사항에 100% 부합하지 않으셔도 괜찮습니다. 센드버드는 모두가 배우고 성장할 수 있는 곳이기에 다양한 배경, 경험 및 기술 스택을 가진 누구든 최고의 직원이 되실 수 있다고 생각합니다. 우리는 평등한 고용 기회를 위해 다양성을 존중하고 장려하고 있습니다. 이 포지션이 여러분의 가슴을 뛰게 만든다면 지원해주세요!