Title: Renewals Administrator

Location: Guadalajara, MX

THE OPPORTUNITY:

Although we’re proud of our history, we’re just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

At Salesloft, our Renewals Administrators are pivotal to our company’s success. You will be a key member of our renewals team focused on supporting our renewal managers to ensure timely and quality processing of our customer renewals.

WHAT WE’RE LOOKING FOR:

We are seeking a data driven results-oriented and motivated individual who thrives in a high volume and fast paced environment. Specifically, you will play a pivotal role in helping us scale our renewals approach, by assisting the Renewals Team in account renewals starting early in the customer life cycle and ensuring customers are transitioning through pivotal points to build momentum and value leading up to the renewal.

Success in this role requires a high level of organization and coordination with the broader Renewals team in working hand in hand to achieve the departmental goal. This role will include backend deal desk related support with quote creation and contract processing and ensuring timely processing of our customer renewals. This position will also perform administrative duties as required.

On a day-to-day basis, you will work alongside the renewals team to:

• calculate contract values and structure quotes
• ensure all information is properly entered into Salesforce.
• Proactively prep the renewals specialist with information needed leading into a renewal: current terms, elements to address, health score, account summary, etc. ensuring data accuracy and timely entry.
• Evaluate patterns and trends in renewal data
• Interact with customers via email to support contract negotiations

If you’re passionate about innovation, growth, and serving customers and thrive in a fast-paced, developmental environment, then becoming an Renewals Administrator is the career path for you!

THE SKILL SET:

• 0-2 years of customer support or sales experience at a software company [SaaS model], ideally with an emphasis on renewals.
• Experience with Salesforce is a huge plus, Salesloft is a big bonus.
• Self-starter with excellent organizational, administrative and interpersonal skills
• Ability to work on strict and short deadlines, able to set priorities and deal effectively with shifting priorities
• Advanced Excel knowledge preferred
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent written and verbal communication skills.

WITHIN THREE MONTHS, YOU’LL:

• Completed onboarding and feel comfortable completing your first renewals with guidance and oversight from your onboarding buddy and manager
• Start customer negotiations where necessary and deliver results
• On time renewals for your identified book of business

WITHIN SIX MONTHS, YOU’LL:

• Operating independently day to day, comfortable executing renewals activity with minimal oversight or guidance
• Complete your Lessonly training to ensure you are up-to-date on negotiation best practices, new releases and more
• Thrive in customer negotiations
• Consistently meet or exceed your targets
• Evaluate patterns and trends in renewal data and proactively identify opportunities

WITHIN TWELVE MONTHS, YOU’LL:

• Be considered a top-performing Renewal Admin on the team by consistently exceeding your goals
• Offer process improvement recommendations and help to improve the overall renewals experience for customers
• Set an example for new SEs, and assist in training, onboarding and motivating new Lofters
  
  

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values.

Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine.

In addition to our stand-out organizational health, G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category.

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

Check us out on Glassdoor and see what people LOVE about working for Salesloft!

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-trajectory organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• You will grow more here than you would anywhere else, that is a promise
  
  

Salesloft embraces diversity and invites applications from people of all walks of life. We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.