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Senior Customer Ops Data Analyst

SalesLoft

SalesLoft

IT, Customer Service, Operations, Data Science
United States
Posted on Thursday, April 25, 2024

Job Title: Customer Ops Data Analyst

Location: Remote- US


THE OPPORTUNITY:

At Salesloft, Customer Operations is pivotal to our company’s success. In this role, you’ll be a key member of our fast-growing and high-performing Revenue & Customer Operations Team. You’ll play a crucial role in driving customer retention and operational efficiency through data analysis and insights supporting teams like, including Customer Success and Professional Services.

On a day-to-day basis, you will be responsible for crucial operations within the Customer and Revenue organizations. Specifically you will:

  • Data Analysis: Conduct in-depth analysis of revenue and customer data to identify trends, patterns, and anomalies that impact revenue performance and customer outcomes. Utilize advanced analytical techniques to extract actionable insights from large datasets.
  • Querying Large Datasets: Develop and execute complex SQL queries to extract, manipulate, and analyze large datasets from multiple sources.
  • Ad-Hoc Analysis and Reporting: Fulfill ad-hoc data analysis requests from stakeholders to support decision-making and solve business challenges. Prepare and present findings in a clear and concise manner to both technical and non-technical audiences.
  • Cross-Functional Collaboration: Partner closely with our customer-facing teams like Customer Success, Customer Education, and Professional Services to deeply understand their business processes, and identify opportunities for data and insights to inform their work.

WHAT WE’RE LOOKING FOR:

We are seeking a results-oriented, motivated and strategic data professional who can collaborate cross-functionally while remaining laser-focused on impacting our revenue numbers and customer outcomes. You will play a pivotal role in helping us scale in this next phase of rapid growth as a revenue organization.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a member of Salesloft’s Customer Operations team is the career path for you!

THE TEAM:

The team consists of operations, business, and data analysts with a drive to enable Salesloft to make better decisions. Our team shares a few common traits: they are accountable, unafraid to experiment, and continuously learning.

THE SKILLSET:

  • 4+ years experience in a data analysis or business intelligence role, preferably within a revenue operations or customer-facing team environment.
  • Proficiency in SQL for data querying and manipulation. Experience with data visualization tools such as Tableau, Power BI, or Looker. (Experience with Looker, LookML modeling, and in-depth knowledge of merge queries and filtering a plus.)
  • Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
  • Excellent communication and collaboration skills with the ability to work effectively across teams and influence decision-making.
  • Snowflake, Github, and Jira experience a plus.

WITHIN ONE MONTH, YOU’LL:

  • Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
  • Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
  • Begin 1:1s with your manager understand your 30-60-90 plan; shadow current members of the Revenue Operations team
  • Meet key partners in Strategy & Operations, Data & Analytics, Customer Experience, Finance, etc. - they will be key relationships for you
  • Become familiar with our CRM and data tech stack through training, self-study, and shadowing
  • Begin handling ad hoc reporting requests

WITHIN THREE MONTHS, YOU’LL:

  • Learn our CRM, Looker, and Snowflake data architecture, and how reports are pulled through self-study and shadowing.
  • Collaborate with Customer teams and Rev Ops to prioritize data and analysis needs,
  • Monitor key performance indicators (KPIs) related to customer retention, product usage, and customer organization effectiveness. Create dashboards and reports to track performance against targets and provide regular updates to stakeholders.

WITHIN SIX MONTHS, YOU’LL:

  • Lead data projects like investigating customer behavior through data analysis to uncover insights related to purchasing patterns, product usage, churn, and customer lifetime value. Use findings to inform customer success strategies aimed at maximizing customer retention.

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values.

Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine.

In addition to our stand-out organizational health, G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category.

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

Check us out on Glassdoor and see what people LOVE about working for Salesloft!

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY SHOULD YOU WORK AT SALESLOFT:

  • You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
  • You will work with an amazing team you can learn from and teach
  • You will experience joining a high-growth/high-trajectory organization
  • You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
  • You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
  • We have a vibrant, open office that utilizes modern technology
  • You will grow more here than you would anywhere else, that is a promise

Salesloft embraces diversity and invites applications from people of all walks of life. We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.