Job Title: Senior Value Engineer, Customer Success

Location: Remote - US

WHY YOU’LL LOVE SALESLOFT:

Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software.

Salesloft’s category-leading sales engagement platform helps thousands of customers deliver value and create trust by connecting authentically and meaningfully with their customers.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based around the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2020, twice by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Forbes, Fortune, Glassdoor, Atlanta Journal Constitution, and Inc Magazine.

We’re redefining an age-old industry! This is challenging work – but our team of brilliant creatives makes the journey thrilling. We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. Come join us!

Check us out on Glassdoor and see what people LOVE about working for Salesloft!

THE OPPORTUNITY:

We’re proud of our history, and we’re just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains the nation’s elite talent.

The Senior Value Engineer at Salesloft is responsible for analyzing and delivering business value engagements to existing Enterprise customers, while enabling CSMs in the subject matter, with the goal of driving customer success.

We believe that the most successful customers have a passionate and supportive Salesloft team behind them. In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to demonstrate ROI, prove value, and change the way sellers sell.

You will have an opportunity to make a difference.

WHAT WE’RE LOOKING FOR:

We are seeking a results-oriented, analytical, motivated, and strategic thinker who is focused on clearly understanding customer objectives, telling stories using insights, and aligning those to successes using Salesloft, resulting in clear ROI and maximizing revenue retention and expansion opportunities.

You will be responsible for understanding our industry, software, and customers to help unleash the value of Salesloft. This role will partner with, and advise, our internal account teams (CSM, AE, RM, Services, etc.) and support our largest and most strategic customers, globally.

This means you will:

Partner closely with pre-sales and customer success to build effective,metric-based success plans that clearly outline a customer’s path to ROI

• Understand a customer’s business objectives and commercial strategy to align them with Salesloft’s value prop and use cases.
• Engage with customers and join QBRs to provide deep insights, often using complex sets of data, to translate user engagement into a ROI story and expand our referenceable base.
• Partner with customer success on completing business value analyses on both new and existing (installed) customers to ensure a consistent perception of Salesloft’s value in the market.
• Join success planning workshops to dig deep into customer use case, pain, and listen for opportunities to provide quick value.

Innovate internally and help build a scalable program that uplevels our GTM post-sales motions and provides all account teams with richer, deeper insights into customer value.

• Consult clients on industry best practice
• Develop comprehensive baselines, KPIs, and project performance with Salesloft solutions and services
• Partner with delivery and CSM teams to create scorecards based on findings from discovery
• Provide thought-leadership and recommendations to continuously innovate

To thrive in this role, you will keep up with industry trends, competitive landscape, and customer value needs while maintaining focus on churn avoidance and expansion.

If you’re passionate about changing the world of sales technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming a Senior Value Engineer is the career path for you!

THE TEAM:

The Senior Value Engineer is a key component of our Customer Success team, which is obsessed with engaging customers to bring them value through their use of Salesloft. They are also the epitome of our core values - Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

THE SKILL SET:

• BA/BS preferred
• 5-8 years of experience in value engineering, management consulting, sales, or another client-facing role supporting Enterprise customers
• Experience leading executive engagements; strong executive presence
• Highly analytical with the ability to derive customer KPIS and use custom benchmarks and modeling to articulate business value
• Ability to bring clarity to complex, undocumented processes and inefficiencies with simple descriptions and visuals
• Ambitious with a record of high achievement

WITHIN ONE MONTH, YOU’LL:

• Begin 1:1’s with your manager, understand your 30-60-90 plan, identify the accounts you will be supporting, and work closely with the Sales Executive team to - understand current state of existing deals
• Become familiar with decks, models, and approach to positioning value to prospects and customers. Learn all tools in tech stack
• Begin training on Salesloft platform.
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them

WITHIN THREE MONTHS, YOU’LL:

• Run chairsides with Sales Operations leaders and end users alike
• Successfully executive a lightweight business case -- qualitatively and quantitatively -- working with Enterprise Account Executives and the rest of the Value Engineering team
• Make yourself available to travel to see our largest and most strategic prospects as needs rise
• Have completed Salesloft training and establish yourself as fluent on our platform

WITHIN SIX MONTHS, YOU’LL:

• Deliver complete business cases per the quota count assigned by your manager
• Complete your Lessonly training to ensure you are up-to-date on negotiation best practices, new releases and more
• Continue to focus on your OKRs

WITHIN TWELVE MONTHS, YOU’LL:

• Be considered a top-performer on the team by consistently exceeding your goals
• Set an example for this position, and assist in training, onboarding and motivating new Lofters

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-traction organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• We have a vibrant, open office that utilizes modern technology
• You will grow more here than you would anywhere else, that is a promise

Salesloft is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

#LI-Remote