Customer Success Manager

Saleo is the leading and only Live sales demo experience platform for software companies. Our platform helps revenue teams shorten their sales cycle, increase win rates and close more deals by removing the burden of missing data, outdated demo environments and time consuming demo prep. Saleo provides complete control over every element on the page, enabling software companies to create the perfect demo that connects directly to their customer's pain points.

Saleo is looking for a highly talented Customer Success Manager to join our team.

The CSM is primarily responsible for the success, retention, and growth of our customers.

As the main point of contact representing Saleo as a trusted partner, you are responsible for developing strong relationships, understanding your customers’ business objectives, educating them on best practices, and optimizing the use of Saleo to maximize the value of their Saleo investment.

Responsibilities

• Own the overall customer relationship for mid-market and enterprise accounts, including building and growing executive relationships and creating a multi-threaded partnership
  
• Build raving fans by delivering exceptional customer experiences, putting customers at the core
• Increase engagement and adoption across your customer base
  
• Be a trusted strategic advisor, conducting discovery around challenges and priorities to continuously drive towards executive and board-level business outcomes
  
• Drive quarterly metrics tied to gross revenue retention and net revenue retention by conducting proactive, strategic renewal conversations with your customers and identifying opportunities for growth
  
• Uncover, mitigate, and escalate risk within your book of business
  
• Create and deliver success plans and business reviews for your customers to align on goals and outcomes
  
  

Requirements

• Bachelor’s degree required
• 5+ years of experience in Customer Success and managing a book of business with responsibility for renewal, forecasting, and customer expansion
• Experience working with C-Levels (such as CMO, CRO, or other executive leadership in Marketing and Sales) building relationships, and driving value in B2B environments
• Strong analytics capabilities – building, analyzing, and interpreting customer data to present ROI
• Strong technical aptitude around SaaS technologies
• Client-facing experience within a SaaS software company is required, with a preference for marketing technologies
• Proven ability to manage multiple accounts simultaneously while maintaining strict attention to detail
• Demonstrated experience interacting with B2B enterprise customer teams at all levels and building coalitions within large complex organizations
• Experience quantifying business objectives, educating customers on performance, and evangelizing results to achieve customer renewal and expansion

Preferred Skills

• Executing, managing, or consulting on sales or sales enablement programs within a B2B company, agency, or vendor
• Direct experience using or providing services to marketing technology platforms; for example: Hubspot, Salesloft, Outreach, Highspot, Marketo, Pardot, or other similar solutions
• Experience with Customer Success tools such as Gainsight, Pendo, Gong, etc…
• Hubspot experience
• Experience in SaaS sales or solutions consulting

Job Category: Customer Success

Job Location: Atlanta (Hybrid) preferred, Remote