Business Summary:

Deltek’s award-winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat, and email. Our team is comprised of a group of diverse, collaborative, and passionate professionals who come from varying industries, backgrounds, and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

• Manage the end-to-end renewal process for assigned GovWin Digital accounts, ensuring timely and accurate contract renewals
• Engage customers through digital channels to understand their needs, articulate value, and identify upsell or cross-sell opportunities
• Analyze account data to proactively address risks and uncover growth potential
• Collaborate with sales, customer success, and product teams to deliver seamless customer experiences
• Maintain accurate records and pipeline updates in CRM tools (Salesforce preferred)
• Support customers in navigating SaaS or subscription-based products, providing guidance and best practices
• Prioritize and manage multiple accounts and deadlines in a dynamic environment
• Continuously learn and adapt to evolving digital engagement strategies and GovCon market trends

.

Qualifications:

• Bachelor’s degree or equivalent work experience.
• 1–3 years of experience in renewals, account management, customer success, or sales support.
• Strong customer communication skills, both written and verbal.
• Experience working with SaaS or subscription-based products preferred.
• Ability to manage multiple accounts and deadlines in a fast-paced environment.
• Experience using CRM tools (Salesforce preferred).
• Understanding of government contracting or the GovCon market is a plus.
• Data-driven mindset with attention to detail and accuracy.
• Comfortable with digital-first engagement models.
• Strong organizational and time-management skills.
• Ability to identify customer needs and articulate value clearly.
• Collaborative mindset with a willingness to learn and adapt.
• Experience with the Gainsight tool.
• Must be knowledgeable in and utilize AI tools to help streamline tasks.

Preferred Qualifications:

• Experience in the government contracting (GovCon) sector.
• Proficiency in digital engagement tools and strategies.
• Demonstrated success in driving account growth and customer retention.
• Advanced data analysis and reporting skills.
• Experience supporting SaaS or subscription-based solutions in a B2B environment.