Renewal & Growth Specialist - GovWin Digital
Replicon
Sales & Business Development
Philippines · Delhi, India · Capital Region, Iceland · Valparaiso Region, Chile
Posted on Mar 17, 2026
Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Business Summary
Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!
Position Responsibilities
Key Responsibilities:
Required Qualifications:
FT
Travel Requirements
No
Applicant Privacy Notice
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Business Summary
Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!
Position Responsibilities
Key Responsibilities:
- Manage the end-to-end renewal process for assigned GovWin Digital accounts, ensuring timely and accurate contract renewals.
- Engage customers through digital channels to understand their needs, articulate value, and identify upsell or cross-sell opportunities.
- Analyze account data to proactively address risks and uncover growth potential.
- Collaborate with sales, customer success, and product teams to deliver seamless customer experiences.
- Maintain accurate records and pipeline updates in CRM tools (Salesforce preferred).
- Support customers in navigating SaaS or subscription-based products, providing guidance and best practices.
- Prioritize and manage multiple accounts and deadlines in a dynamic environment.
- Continuously learn and adapt to evolving digital engagement strategies and GovCon market trends.
Required Qualifications:
- Bachelor’s degree or equivalent work experience.
- 1–3 years of experience in renewals, account management, customer success, or sales support.
- Strong customer communication skills, both written and verbal.
- Experience working with SaaS or subscription-based products preferred.
- Ability to manage multiple accounts and deadlines in a fast-paced environment.
- Experience using CRM tools (Salesforce preferred).
- Understanding of government contracting or GovCon market is a plus.
- Data-driven mindset with attention to detail and accuracy.
- Comfortable with digital-first engagement models.
- Strong organizational and time-management skills.
- Ability to identify customer needs and articulate value clearly.
- Collaborative mindset with a willingness to learn and adapt.
- Experience with Gainsight tool.
- Experience in the government contracting (GovCon) sector.
- Proficiency in digital engagement tools and strategies.
- Demonstrated success in driving account growth and customer retention.
- Advanced data analysis and reporting skills.
- Experience supporting SaaS or subscription-based solutions in a B2B environment.
FT
Travel Requirements
No
Applicant Privacy Notice
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.