Why project44?

At project44 we’re on a mission - to make supply chains work.

project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.

If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.

Position Overview:

At project44 we’re building a world-class Information Technology department to drive a world-class team member experience. You’ll work on the newest technology and be on the bleeding edge of innovation. We discarded yesterday’s tech a month ago. As an IT Analyst, you will be responsible for supporting our project44 team members globally. You will work with other IT Analysts, IT Engineers, IT Project Managers, and IT Leadership across the globe to provide a world-class team member experience by delivering personalized, professional, and timely support to our team members globally. You will represent the front line of the Information Technology department and be one of the first people our team members interact with when they have questions, issues or requests.

Responsibilities include, but are not limited to:

• Continual monitoring of helpdesk queue for new tickets and updates to existing tickets
• Excellent and consistent ticket updates informing end-users and colleagues of ticket status
• A professional, courteous and rapid response to individual users both in-office and remote
• Maintain the existing Macs, PCs, and peripherals to standards determined by the company policy, by performing upgrades, new installations and carrying out routine procedures
• Deploy Macs, PCs, and associated peripherals including new installations and the redeployment of existing equipment
• Assist in the compilation of technical documentation, guidelines and procedures
• Troubleshoot macOS, Windows 10/11, iOS and Android end-user devices
• Troubleshoot various SaaS applications including but not limited to Slack, Zoom, Atlassian (Confluence/Jira), and the Microsoft 365 platform
• Perform new-hire setup and training sessions
• Perform onboarding and offboarding tasks
• Collaborating on various projects across the organization

What you bring

• Maybe you went to university for IT, maybe you learned it all in your basement – we’re good either way.
• This isn’t your first time doing this. You’ve worked one to three years in a similar helpdesk environment in an employee-facing role supporting a global organization
• You favor Microsoft over Google and love to work with Microsoft 365 including Office 365, Azure AD, and Endpoint Device Manager / Intune
• If we went to your house, we’d find macOS and Windows devices and hopefully at least one Raspberry Pi device because you like to tinker
• While we don’t really care if you have certifications, we want to know you a continual learner and that you continually invest in yourself
• You aren’t a fan of doing the same thing every day and thrive in a fast-paced and unpredictable environment
• Ability to analyze and work with data and troubleshoot issues in a structured way
• Service minded. You will be supporting team members all over the world.
• Open mind-set, open to learning and applying new skills. You are structured, and have a desire to take initiative and responsibility
• Active listening and strong communication skills to relate to all levels of the organization
• Ability to translate difficult IT problems to non-technical end-users using terms and analogies they understand
• A drive to grow in your career

About project44

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.

Diversity & Inclusion

We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it's up to us to create a company where anyone can bring their authentic self to work everyday. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us.

Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.

We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

For any needed accommodations during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

More about project44

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.

A candidate will be asked to conduct a pre-employment criminal back ground screening test as a standard routine to minimize moral & integrity risks among our staff and to ensure Project44 is compliant with its internal pre-employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001 compliance. We will only ask you to conduct a criminal background check when we believe it is proportionate to the role that you will fulfil within your team and/or department A criminal back ground check will be facilitated by our third party vendor Accurate who will assist you to get the appropriate documents from authorities in the country where you will be employed. Depending on the country where you will be employed your local authority will provide a Certificate of Conduct or similar document upon your request. If there are any costs related to screening, these will be borne by Project44. When our vendor Accurate will reach out to, you will be asked for your consent. We would like to emphasize that at all time you can decide to withdraw from the application process and/or to withdraw the consent to perform a screening test.

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