Company description We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses. Over the years, we have evolved our definition of ROI, as it has changed with the ever- complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media. Yes, ROI is about delivering Return on Investment; but it’s also about going beyond to deliver a Return on Imagination and more integrated experiences that inspire Growth. Top-line growth for our clients’ businesses, growth for our people and growth for our culture. Powered by our best-in-class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading. This breadth means we deliver Insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes. It means we deliver more creative media solutions that bring together best-in-class strategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. It means we adopt new data analytics and value optimisation techniques while building relationships with some of the world’s most exciting start-ups. We leverage over 30 years of media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward–thinking and accountable to our clients. At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world’s leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon. Overview UBS Group AG is the world’s leading global wealth manager, delivering financial services across three core pillars: Global Wealth Management, Asset Management, and Investment Banking. As a flagship global client, UBS operates across multiple regions with a strong focus on precision, governance, and operational excellence. The Zenith team supports UBS in delivering high-quality, scalable media and digital operations across key global markets. The account operates through a multi-hub model, with key hubs based in London (main hub), Zurich, Hong Kong, Japan, and New York, requiring strong coordination, alignment, and consistency across regions. Responsibilities The Global Operations Manager is a pivotal role within the UBS account, responsible for ensuring the seamless end-to-end delivery of campaigns and operational processes across global markets. You will work closely with stakeholders across Wealth Management, Asset Management, and Investment Banking to drive operational excellence, standardisation, and continuous improvement. Acting as the central hub between planning, activation, client, and partner teams, you will coordinate workflows across multiple international hubs (London, Zurich, Hong Kong, Japan, and New York), ensuring alignment, efficiency, and timely delivery. The following are central aspects to the role: Campaign & Operational Delivery Global Hub Coordination Process & Operational Excellence Stakeholder Management Project & Change Management Performance & Reporting Qualifications Strong experience in operations or campaign management within a global media or agency environment Proven ability to manage complex, multi-market projects and stakeholders Excellent organisational and project management skills High attention to detail and strong focus on accuracy and process Strong communication and stakeholder management skills across global teams Experience working within hub-and-spoke or multi-market models Ability to identify process improvements and drive operational efficiency Understanding of digital media channels (programmatic, social, search) Proactive, solution-oriented, and adaptable mindset #LI-MP1 Additional information Zenith International has fantastic benefits on offer to all of our employees, full details of which are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans initiatives: 📖 Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups). At Zenith International, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application. Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.