It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Please Note: This position will include supporting our US Public Sector customers.
“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

The Cloud Network Services (CNS) team at ServiceNow is responsible for ensuring reliable, high-performance application traffic delivery to every ServiceNow customer around the globe. We design and operate our own cloud networking solution, blending industry-standard technologies with the power of the ServiceNow platform to automate and scale host configurations from customer requirements. Our team continuously monitors, tests, and optimizes the platform to deliver new features and maintain top-tier performance. As we evolve, our focus has expanded to embrace hybrid cloud strategies through deep integrations and partnerships with leading cloud providers, including Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure.

We are seeking a highly skilled Staff Network Development Engineer with extensive experience in network enablement, automation, and scripting. The ideal candidate will possess advanced network engineering expertise in both on-premises and hyperscaler cloud operations. They should be adept at developing tools, scripts, and applications, serving as the bridge between code and networks to enhance automation and improve network deployments. You will collaborate with a dedicated team of network engineers to expand our datacenter and cloud production network globally. This role is pivotal in fulfilling our customers' commitments and advancing our objectives of automation and standardization across all builds.

What you get to do in this role:

Network Engineering

Actively participate in the cloud networking team, handling all proactive aspects of network deployment and orchestration.
Drive the delivery of business-critical public cloud infrastructure worldwide.
Ensure network capacity meets established business and technical requirements.
Operate and troubleshoot systems to quickly identify and resolve issues. * Manage network augmentation as the organization grows.
Take a leadership role in root cause analysis and resolution of network issues.
Participate in a rotating on-call schedule with other team members.

Orchestration and Automation

Design and code new automations and on-platform optimizations
Develop and maintain network automation pipelines using tools like Ansible, Go, Python, Bash, Terraform, etc.
Collaborate with platform teams to build, update, and enhance flow designer orchestration to maintain a unified platform for all network deployments globally.

Systems and Platform Development

Provide feedback and partnership to infrastructure architects on design improvements and contribute to the design process for new initiatives.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8+ years of network engineering experience with a Bachelor's degree; or 5+ years of network engineering experience with a Master's degree; or 3+ years of experience with a PhD; or equivalent work experience.
Hands-on experience in network automation, focusing on internet and datacenter operations.
Experience with network automation languages and tools such as Ansible, Netmiko, Python, Go, and Terraform.
Strong communication skills and empathy for customers. * Ability to quickly learn new technologies in a fast-paced environment.
Solid understanding and hands-on experience with key network technologies, including 802.1q, HSRP, VRRP, OSPF, ISIS, MCLAG, BGP, BFD, NAT, ACLs, IPSEC, SNMP, TCP - IP routing, switching, load balancing, and security.
Proficiency with Juniper's Junos, Cisco IOS, Cumulus - Linux, and Rest API.
Understanding of CI - CD, Git, and Infrastructure as code principles.
Familiarity with monitoring tools like Grafana, Prometheus, Kentik, and Thousand Eyes. Industry certifications such as CCNP, CCIE, JNCIP, JNCIA are a plus.

Desired Skills

Comfortable working in agile and fast-paced environments.
Excellent verbal, written and presentation skills.
Strong problem-solving and analytical abilities.
Advanced knowledge of scripting and coding in Java, Python, and Go.
Developer-level experience with the ServiceNow Platform

GCS-23

For positions in this location, we offer a base pay of $131,600 - $230,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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