It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Enterprise Risk Management is seeking a Senior Risk Analyst - Technology to serve as the technical

backbone of our ERM program. This role bridges strategic risk management with hands-on technical

capability, owning the design, build, and operation of our ERM technology platform, risk dashboards,

survey applications, and KRI monitoring frameworks.

You'll work at the intersection of risk intelligence and enterprise technology, translating complex

technical signals into actionable insights for P5 leadership and the Board. This position is critical to

scaling ERM's capabilities as ServiceNow continues to innovate with AI, expand platform capabilities,

and drive enterprise growth.

What You'll Do

ERM Technology Platform Management

• Lead design and implementation of ERM survey application for risk perception and sentiment

data collection

• Manage ServiceNow IRM platform configuration, workflows, and optimization for ERM use

cases

• Build and maintain automated workflows for risk data collection and integration

• Partner with IT and IRM product teams on platform enhancements and capabilities

• Provide technical support for emerging risk monitoring tools and applications

Risk Dashboards & Analytics

• Design and build executive ERM dashboard with real-time risk monitoring capabilities

• Develop data models to support KRI tracking, trend analysis, and predictive risk insights

• Partner with BI/analytics teams to automate data ingestion from enterprise sources

• Leverage analytics and visualization tools (Power BI, Tableau, SQL) for proactive risk insights

• Build executive-level dashboards for Risk Steering Committee, Audit Committee, and Board

reporting

Scenario Planning & Risk Quantification

• Develop risk scenarios based on strategic direction, business knowledge, and available data

sources

• Build scenario models that integrate enterprise data to assess potential risk impacts across

multiple dimensions

• Support stress testing exercises to evaluate organizational resilience under adverse conditions

• Partner with leadership to translate strategic initiatives into testable risk scenarios

• Create data-driven business cases that quantify risk exposure and support strategic decision-making

• Leverage existing data sources to model forward-looking risk scenarios across technology, operations, and market domains

Technical Risk Partnership

• Act as primary technical liaison between ERM and Engineering, Product, Infrastructure, and

Security teams

• Translate technical implementation details into enterprise risk impact assessments

• Support risk assessments across AI/ML, cybersecurity, cloud infrastructure, and third-party

ecosystems

• Ensure alignment between technical control environments and enterprise risk framework

• Stay ahead of emerging technology risks (AI governance, cloud concentration, systemic vendor risk)

Strategic Enablement

• Identify automation opportunities to improve ERM program efficiency

• Contribute to evolving ERM methodology in a high-growth, AI-native environment

• Evaluate and optimize risk tooling (GRC platforms, BI tools, internal applications)

Qualifications

What We're Looking For Experience

5-8 years of experience in technology risk, enterprise risk, GRC, or technical risk management within tech organizations
Proven experience building dashboards, analytics pipelines, or internal applications (not just consuming reports)
Demonstrated ownership of complex, cross-functional technical initiatives
Background in engineering, data analytics, or technical architecture strongly preferred
Experience developing scenario models, stress tests, or risk quantification frameworks

Technical Skills

Required:

Data querying with SQL
Business intelligence tools (Power BI, Tableau, Looker, or similar)
Data modeling and visualization
Familiarity with GRC platforms (ServiceNow GRC, Archer, AuditBoard, or similar)

Preferred:

Scripting or analytics languages (Python, R)
API integrations and data pipelines
Understanding of cloud architecture (AWS, Azure, GCP)
Knowledge of cybersecurity controls and AI/ML risk concepts
ServiceNow IRM module experience
Statistical modeling or simulation techniques for scenario analysis

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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