It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The GTM AI Acceleration team exists to transform how ServiceNow's go-to-market organization works. Not by adding AI on the margins, but by embedding it into the core of how our sales and sales operations teams operate, decide, and grow. Our mission is to deploy the AI systems behind accelerated and scalable growth.

We sit at the intersection of strategy and execution, partnering with Sales, Sales Operations, and broader GTM functions to identify where AI can eliminate friction, surface insight, and unlock capacity at scale. Our work spans two key areas: AI for Sales and AI for Sales Ops, each focused on turning AI potential into measurable business impact.

The Project Manager is responsible for driving operational excellence across GTM AI Acceleration initiatives, with an additional focus on managing our AI Board program. This role ensures speed, consistency, and scalability, allowing core teams to focus on high-value activities while maintaining strong relationships and performance with internal stakeholders.

Key Responsibilities

Own end-to-end Project delivery for GTM AI Acceleration initiatives for sales, including intake, prioritization, planning, and execution.
Develop and maintain the AI Board readout package, Operating Committee sessions, invitees, and executive summaries, ensuring alignment with governance and strategic priorities.
Coordinate cross-functional teams (Sales, Marketing, RevOps, Data & Insights, and IT) to deliver pilots and scale successful solutions.
Help maintain central reporting on initiatives pipeline, productivity, adoption, ROI, and vendor performance.
Help manage vendor relationships: selection, onboarding, performance tracking, contract negotiation, and compliance.
Support the launch of enablement and communications kits, training, office hours, and FAQs for GTM AI Acceleration rollouts for sales.
Support the unified intake & prioritization process and publish a single quarterly plan.

A Day in the Life

Your morning may start providing an executive update on all GTM AI Acceleration projects for sales, including impact results for those projects that are “live”. After this, you join the AI Board Operating Committee call, which you’ve organized, and manage the agenda for the different teams to present their prioritized list of initiatives; you help identify next steps, challenges, and coordinate work across teams.

In the afternoon, you have a conversation with the Director of GTM AI Acceleration for Sales to strategize on capacity required for each project, and how this will impact the timeline for delivery. You capture this information and update all internal project plans for senior leadership to have a real-time updated view of execution. Finally, you meet with the Adoption Expert to double check on adoption metrics and recommend communications’ timelines.

Qualifications

Ideal Candidate Profile

A strategic, structured, and collaborative leader who excels at managing complex projects and stakeholder relationships in a fast-paced, matrixed environment.

Education:

Bachelor’s degree in Business Administration, Operations, Engineering, or related field (Master’s preferred).
Certifications such as Project Management Professional, Lean/Kaizen, Scrum/Kanban will be highly valued.

Experience:

5+ years in program/project management within a multinational company.
Previous experience in enterprise technology, sales operations, or AI-driven transformation.
Proven track record of cross-functional coordination and delivering measurable business impact.
Knowledge of SaaS sales processes (e.g., lead-to-opportunity, qualification, pipeline management).
Knowledge of CRM and sales engagement platforms (e.g., Dynamics, PowerBI, Outreach, Gong) and AI-enhanced capabilities.
Experience generating results in a matrixed organization, working with Technology, Operations, Sales, Pre-Sales, Marketing, Sales Enablement, and Vendors around a common industry strategy.

Skills:

Strong project management (Agile, Waterfall, etc.).
Data-driven decision-making and reporting.
Excellent communication, stakeholder management, and presentation skills.
Usage of LLMs, particularly Claude and Copilot.
Familiarity with sales technology platforms (e.g., Outreach, Gong, Dynamics).
Change management and enablement.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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